At a Glance
- Tasks: Provide essential admin support to court users and help deliver justice.
- Company: Join HM Courts & Tribunals Service, a vital part of the Ministry of Justice.
- Benefits: Flexible working options, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with potential for part-time and flexible hours.
- Why this job: Make a real difference in people's lives while developing a meaningful career.
- Qualifications: Strong customer service skills and experience in an admin role.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Operational Support Officers play a critical role, providing excellent administrative support to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Jury Central Summoning Bureau (JCSB) sits within our National Services and is responsible for the summoning of jurors for the Crown Courts across England & Wales. The role of a Jury Officer includes:
- Summoning jurors
- Liaising with Crown Court officers
- Data entry of both paper and digital work
- Handling enquiries via email, telephone and webchat
You will be assigned to a team to carry out duties with the aim that all Crown Courts receive the jurors they require to ensure trials can be heard.
Your skills and experience
- Strong customer service skills with the confidence to support our customers via the telephone, webchat and email
- Experience of working in an administrative role in a customer focussed environment
- Proficient with IT and Microsoft Software packages
- Excellent communication and organisational skills
- Exceptional attention to detail
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and will be determined by the business only when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week (Monday to Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Occasional travel to other courts may be required for cover when needed.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
17772 - Operational Support Officer – Bradford employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on fostering a supportive and inclusive work environment where our Operational Support Officers can thrive. Located in Bradford, our agency offers meaningful career opportunities within the public service sector, allowing you to make a tangible difference in people's lives while enjoying flexible working patterns and a commitment to employee development. Join us in delivering justice with purpose and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land 17772 - Operational Support Officer – Bradford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer and think about how your skills match up. This will help you stand out in interviews when you can relate your experience directly to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and administrative roles, so you can confidently showcase your skills when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current or former HMCTS employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows your genuine interest in the organisation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace 17772 - Operational Support Officer – Bradford
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives, so share any relevant experiences that highlight your dedication.
Tailor Your Application:Make sure to customise your application to fit the role of Operational Support Officer. Highlight your administrative skills and customer service experience, and don’t forget to mention your proficiency with IT and Microsoft software – it’s key for us!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us see your exceptional attention to detail and organisational skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the tasks like summoning jurors and liaising with Crown Court officers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've successfully handled enquiries or resolved issues, especially in a busy administrative environment. This will highlight your ability to support court users effectively.
✨Brush Up on Your IT Skills
Proficiency in IT and Microsoft software is key for this position. Before the interview, ensure you're comfortable discussing your experience with these tools. You might even want to mention any specific software you've used in previous roles that could be relevant to the job.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, whether it's through email, telephone, or webchat. During the interview, remember to listen carefully to questions and respond thoughtfully, showcasing your organisational skills and attention to detail.
