At a Glance
- Tasks: Provide top-notch customer service and administrative support in court settings.
- Company: Join HM Courts, dedicated to serving justice and the community.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Two roles available with potential travel; no Sunday work required.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and ability to handle sensitive situations with empathy.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us: HM Courts meet members of the public, which may include vulnerable witnesses and their legal representatives. Prepare court/hearing rooms, ensuring the court runs efficiently.
Qualifications:
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills; able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy; to be able to deal with sensitive information and situations.
- Team player; able to work collaboratively and flexibly to deliver business objectives.
Please refer to the role profile attachment for more information.
Working Hours: however, due to the nature of the role the minimum hours would be 30 hours per week over 5 days. Your working hours and days may vary, as the role requires occasional Saturday and/or Bank Holiday working. Your schedule will be agreed with your line manager, and when you are required to work on these days, you will receive a day off in lieu, subject to business needs. There is no requirement to work Sundays.
Roles available:
- A role is based at Liverpool Magistrates’ Court (L2 1XA) with the expectation of occasional travel to Wirral and/or Sefton Magistrates’ Courts. This role will predominantly support courtroom operations.
- A role is based at Sefton Magistrates’ Court (L20 3XX) with an expectation of occasional travel to Liverpool and/or Wirral Magistrates’ Courts. This role will predominantly be office based.
Please note that the correct postcode for Sefton is L20 3XX and not L20 3BJ.
Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
17740 - Operational Support Officer employer: Ministry of Justice
As an Operational Support Officer with HM Courts, you will be part of a dedicated team that plays a vital role in the justice system, ensuring that court operations run smoothly and efficiently. Our supportive work culture prioritises employee well-being and offers opportunities for professional growth, while the diverse environment at our Liverpool and Sefton locations allows you to engage with the community and make a meaningful impact. With flexible working hours and a commitment to resilience and empathy, we provide a rewarding workplace for those looking to contribute to public service.
StudySmarter Expert Advice🤫
We think this is how you could land 17740 - Operational Support Officer
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Operational Support Officer. This way, when you get that interview, you can show off your knowledge and how you can contribute to keeping justice going.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with court users and judiciary members, being able to express yourself clearly and confidently is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your empathy and resilience! Think of examples from your past experiences where you've dealt with sensitive situations. Being able to demonstrate these qualities will set you apart as a candidate who truly understands the importance of the role.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you're keen on joining our team at HM Courts. Don’t miss out!
We think you need these skills to ace 17740 - Operational Support Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled tricky situations and provided excellent support to users, just like our Support Officers do every day.
Be Detail-Oriented:Attention to detail is key for this role. When you're filling out your application, double-check for any typos or errors. We appreciate a polished submission that reflects your organisational skills!
Communicate Clearly:Your written communication should be clear and concise. Use straightforward language and structure your application well. This will show us that you can communicate effectively, which is super important for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Familiarise yourself with the responsibilities of an Operational Support Officer. Understand how your customer service skills and administrative abilities will contribute to the smooth running of court operations. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves interacting with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. This will demonstrate your ability to handle the diverse needs of court users.
✨Demonstrate Resilience and Empathy
Be ready to discuss scenarios where you've dealt with challenging situations or sensitive information. Highlight your ability to remain calm under pressure and show empathy towards others. This is crucial for a role that involves supporting vulnerable witnesses and legal representatives.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. Asking thoughtful questions shows your enthusiasm and helps you gauge if the role is the right fit for you.
