At a Glance
- Tasks: Support the court system by processing cases and providing customer service.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working patterns, competitive salary, and opportunities for career growth.
- Other info: Dynamic team environment with opportunities for part-time and flexible work.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.
Responsibilities
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information accurately required on a court file.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
- When required, you will be an essential first point of contact for all the court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
- Prepare court/hearing rooms, as well as ensuring the court runs efficiently.
Knowledge, skills and experience
- Customer service skills; ability to work in a service‑led customer‑facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills.
- Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week.
Saturday working
You will be required to work a shift pattern, to include Saturdays.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Occasional travel to other courts
For this post, occasional local travel will be required for cover when needed.
17732 - Operational Support Officer employer: Ministry of Justice
HM Courts & Tribunals Service (HMCTS) is an exceptional employer dedicated to public service, offering a supportive work culture that values teamwork and collaboration. Employees benefit from flexible working patterns, opportunities for professional growth, and the chance to make a meaningful impact on people's lives through their roles in the justice system. With a commitment to diversity and inclusion, HMCTS fosters an environment where every team member can thrive while contributing to the efficient administration of justice in England and Wales.
StudySmarter Expert Advice🤫
We think this is how you could land 17732 - Operational Support Officer
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about delivering justice and making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with court users, brush up on how to handle sensitive situations with empathy and professionalism. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your digital skills! You’ll need to demonstrate your ability to manage records and communicate effectively. Prepare examples of how you’ve used technology in previous roles to streamline processes or improve service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen!
We think you need these skills to ace 17732 - Operational Support Officer
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let us see your commitment to public service shine through. Share experiences that highlight how you've made a difference in people's lives, as this aligns perfectly with our mission at HMCTS.
Be Clear and Concise:We appreciate clarity! Make sure your written application is straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your skills and experiences.
Tailor Your Statement of Suitability:Your statement of suitability is crucial, especially since we might sift through many applications. Tailor it specifically to the role of Operational Support Officer, addressing the key responsibilities and skills mentioned in the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and how it operates, as well as the specific tasks you'll be handling, like preparing papers and communicating with court users.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be ready to discuss your experience in providing excellent customer service. Think of examples where you've dealt with sensitive situations or helped someone in need, and be prepared to explain how you handled those interactions with empathy and professionalism.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, especially when processing sensitive information. Bring examples of how you've maintained high standards in your previous work, whether it's through digital record-keeping or preparing documents for meetings. Highlight your organisational skills and how they contribute to efficient operations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and resilience. Think about potential scenarios you might face in the role, such as dealing with vulnerable witnesses or managing conflicting priorities, and prepare thoughtful responses that showcase your ability to remain calm and effective under pressure.
