At a Glance
- Tasks: Lead and develop service design for a user-centred digital justice system.
- Company: Join the collaborative Prisons Digital team at Justice Digital.
- Benefits: Generous pension, 25 days annual leave, and career growth opportunities.
- Other info: Be part of a dynamic environment focused on innovation and inclusivity.
- Why this job: Make a real impact on the justice system while leading a talented design community.
- Qualifications: Experience in service design and leadership skills.
The predicted salary is between 55000 - 65000 € per year.
We're recruiting for a Lead Service Designer here at Justice Digital, Data and Science to be part of our warm and collaborative Prisons Digital team. This role aligns against the Lead Service Designer role from the Government Digital and Data Framework. We are delivering a digitally-enabled justice system that works more simply for users - and we're looking for talented people to help us achieve it. We make things better by building adaptable, effective services and systems that are simple to use for staff and citizens. While the work can be challenging, it is important, impactful and hugely rewarding.
In Prisons Digital, we build and maintain digital products and tools that help to:
- protect the public
- provide decent and safe spaces in which to live and work
- reduce reoffending by rehabilitating the people in our care through education and employment
As Lead Service Designer for Prisons Digital, you will be responsible for building and sustaining a high-performing service design capability across multiple product and service teams operating in Prisons Digital, to deliver world-class, user-centred services. This is a leadership role where you will be a member of the Prisons Digital Senior Leadership team, alongside leads for other professions and the Service Owners. The role will report to and work closely with the Lead for User Centred Design.
You will also be part of the wider design leadership team at the Ministry of Justice, working collaboratively with other lead designers to develop our overall design capability.
Responsibilities
- Lead and develop the service design community across Prisons Digital, creating an inclusive and high-performing professional culture, including line management of approximately 7 Senior Service Designers
- Set and maintain standards for service design practice, helping teams deliver consistent, high-quality, user-centred services
- Coach, mentor and support designers across multiple teams, helping individuals and teams develop their capability and effectiveness
- Lead recruitment, onboarding and workforce planning for service design roles, helping attract, grow and retain high-quality practitioners
- Support the assignment and deployment of service design capability across teams in partnership with delivery and product leadership
- Establish and evolve communities of practice, learning initiatives and approaches that strengthen design maturity across the organisation
- Provide expert guidance to teams delivering complex or high-risk services, supporting strong service design practice and quality
- Promote inclusive, accessible and evidence-based design practices across products and services, helping teams meet Government Digital Service standards
- Lead service design initiatives that support the design and delivery of a consistent, joined up user experience journey across prisons
- Contribute to design and research leadership in Prisons Digital as part of its senior leadership team
- Contribute to the wider Ministry of Justice design leadership community and help strengthen design capability across the department
Benefits
A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme. 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8.
17704 - Lead Service Designer employer: Ministry of Justice
Justice Digital offers a unique opportunity to work within a warm and collaborative environment, where your contributions directly impact the lives of individuals in the justice system. With a strong focus on employee growth, you will have access to extensive training and mentorship opportunities, alongside a generous benefits package that includes a substantial pension contribution and ample annual leave. Join us in creating user-centred services that not only enhance public safety but also promote rehabilitation and education, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land 17704 - Lead Service Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the Prisons Digital team or similar roles on LinkedIn. A friendly chat can give you insights and maybe even a foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best service design projects. Make sure it’s user-centred and showcases how you’ve made things simpler for users.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your design process and how you lead teams to deliver impactful services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace 17704 - Lead Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Lead Service Designer role. We want to see how you can contribute to our mission of building user-centred services in Prisons Digital.
Showcase Your Leadership Skills:As this is a leadership role, don’t forget to emphasise your experience in managing teams and developing service design capabilities. We’re looking for someone who can inspire and mentor others, so share examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your ideas are easy to follow. Use bullet points if necessary to break down your achievements and responsibilities.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the information you need about the application process there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and practices. Brush up on user-centred design methodologies, as well as the specific challenges faced in the justice sector. Being able to discuss how your experience aligns with the role will show that you’re not just a good fit, but the right fit.
✨Showcase Your Leadership Skills
As this is a leadership role, be prepared to share examples of how you've successfully led teams in the past. Highlight your coaching and mentoring experiences, and how you’ve fostered a high-performing culture. This will demonstrate your capability to lead the service design community effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to service design in a prison context. Think about how you would approach complex or high-risk services and be ready to articulate your thought process clearly. This will showcase your problem-solving skills and strategic thinking.
✨Emphasise Collaboration and Inclusivity
Justice Digital values collaboration and inclusivity, so be sure to discuss how you’ve worked with diverse teams and stakeholders in the past. Share examples of how you’ve promoted inclusive design practices and how you plan to continue doing so in this role. This will resonate well with their mission.
