At a Glance
- Tasks: Provide essential admin support and customer service in a court environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice.
- Benefits: Flexible working patterns considered, with a focus on work-life balance.
- Other info: Office-based role with opportunities for part-time and flexible arrangements.
- Why this job: Make a real difference in people's lives while developing a meaningful career.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 24000 - 28000 € per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your Role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. This is a court based role covering both office and courtroom environments; therefore, hybrid working will not be considered.
Duties
- Primary function – accurately result courts, interpreting the information required on a court file.
- Communicate with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations.
- Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans against criteria, regulations or procedures.
- Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis and reports.
- Prepare papers and files for court, tribunals, hearings and meetings.
- Create and update records on our in‑house computer system and perform data input.
Skills and Experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask while working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficiency with the ability to learn and adapt to different technologies and software.
- Excellent organisational skills.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Contracted Hours
The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements.
17659 - Operational Support Officer employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an exceptional employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters professional growth, offering employees the chance to develop their skills while contributing to the vital administration of justice in England and Wales. With flexible working patterns available and a commitment to employee well-being, we provide a rewarding environment for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land 17659 - Operational Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former HMCTS employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Operational Support Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for public service! During interviews, share why you want to work in the justice system and how you can contribute to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the HMCTS team.
We think you need these skills to ace 17659 - Operational Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our mission of delivering justice!
Showcase Your Customer Service Skills:Since this role involves regular contact with court users, emphasise your friendly and approachable manner. Share examples of how you've provided excellent customer service in past roles – we love to see that!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Support Officer. Familiarise yourself with the court system and the specific duties mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves regular contact with court users and the judiciary, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will highlight your friendly and approachable manner, which is crucial for the position.
✨Demonstrate Your Organisational Skills
The ability to multitask and stay organised is key in a fast-paced environment like HMCTS. Prepare to share examples of how you've managed multiple tasks or projects simultaneously. You could even mention any tools or methods you use to keep yourself organised, as this shows you're proactive.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations in the courtroom or office. Practice answering these types of questions by thinking about potential challenges you might face in the role and how you would address them. This will help you feel more confident during the interview.
