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- Tasks: Manage visit bookings and assist families of prisoners with inquiries.
- Company: HMP Bullingdon, a supportive environment focused on rehabilitation.
- Benefits: Stable job with opportunities for personal growth and development.
- Other info: Join a team dedicated to making a positive impact in the community.
- Why this job: Make a difference by facilitating important connections for prisoners and their loved ones.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 23615 - 25674 £ per year.
This is an administrative job in an establishment.
Overview
The job holder will process all visits applications and bookings in a timely and professional manner, maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders. This is a non‑operational job with no line management responsibilities.
Responsibilities
- First point of contact for families/friends of prisoners and official visitors, including solicitors, Police, Probation, etc., and responsible for informing them of all visiting procedures for the establishment.
- Receive telephone calls and e‑mails from visitors booking a time/date to visit, entering the visit onto the booking system, sending out visiting orders, and ensuring these are valid at the time of booking.
- Produce and distribute visits lists in advance of all sessions and safeguarding lists for visits, switchboard and visits centre.
- Ensure that public protection and security information is kept up to date and relevant on the booking system.
- Monitor for any alerts identified for prisoners and their visitors to ensure the safety of all concerned, raise issues around underage visitors and inform security of any issues.
- Undertake initial work to arrange visits for disabled visitors and special circumstance visits such as bereavement.
- Provide information to outside agencies when requested, such as assisted prison visits scheme.
- Provide administrative assistance, maintain accurate filing system, respond to queries relating to area of work, redirect where required.
- Operate the switchboard appropriately by identifying callers' needs and ensuring all messages are communicated to the appropriate parties.
Other Administrative Tasks
- Provide administrative assistance in area of work.
- Maintain accurate filing system for area of work.
- Respond to queries relating to area of work, redirecting where required.
- Operate the switchboard appropriately by identifying the callers' needs ensuring all messages are communicated to the appropriate parties.
Additional Information
The duties/responsibilities described represent the post as it is at present and are not exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under the Job Evaluation Scheme and will be discussed initially with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
17342 - Support Services Administration (SSA): Visits Booking - HMP Bullingdon employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17342 - Support Services Administration (SSA): Visits Booking - HMP Bullingdon
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of the SSA position, especially around booking visits and handling queries. This will help you speak confidently about how your skills match what they're looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for visitors, being clear and professional is key. Try role-playing scenarios with a friend to get comfortable with answering calls and emails.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the work culture at HMP Bullingdon. They might share tips that could give you an edge in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take on the challenge!
We think you need these skills to ace 17342 - Support Services Administration (SSA): Visits Booking - HMP Bullingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of SSA: Visits Booking. We want to see how you can contribute to processing visits applications efficiently!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Show Your Communication Skills: Since this role involves being the first point of contact for visitors, demonstrate your communication skills in your application. We love seeing examples of how you've effectively communicated in previous roles or situations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Make sure you understand the responsibilities of the Support Services Administration role, especially around processing visit applications and bookings. Familiarise yourself with the procedures for handling visitor queries and the importance of maintaining accurate records.
✨Practice Your Communication Skills
Since you'll be the first point of contact for families and official visitors, practice clear and professional communication. Role-play common scenarios with a friend to build your confidence in answering questions and providing information about visiting procedures.
✨Show Your Attention to Detail
Highlight your organisational skills during the interview. Be prepared to discuss how you would manage the booking system and ensure all information is up to date. Mention any past experiences where your attention to detail made a difference in your work.
✨Demonstrate Your Problem-Solving Abilities
Think of examples where you've had to handle unexpected issues, like underage visitors or special circumstances. Be ready to explain how you approached these situations and what steps you took to resolve them effectively.