At a Glance
- Tasks: Lead a team to deliver top-notch customer service and administrative support.
- Company: Join the Ministry of Justice, dedicated to serving justice in the community.
- Benefits: Flexible working options, leadership development programmes, and a supportive work environment.
- Other info: Office-based role with opportunities for career growth and continuous improvement.
- Why this job: Make a real difference while developing your leadership skills in a rewarding role.
- Qualifications: Experience in administration and a passion for motivating teams.
The predicted salary is between 30000 - 42000 € per year.
Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
Your role
Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
Your skills and experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills.
Please refer to the job description attachment for more information.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.
Skilled Worker visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
You can read more about Skilled Worker visas and the eligibility criteria here.
Lead Criterion
A sift based on the lead behaviour (Leadership) will be held if a large number of applications are received.
Location
These posts will be based at Wolverhampton County Court, Pipers Row, Wolverhampton, WV1 3LQ.
15682 - Team Leader - Wolverhampton employer: Ministry of Justice
At HMCTS, we pride ourselves on being an exceptional employer that values leadership and personal development. Our Team Leaders in Wolverhampton benefit from a supportive work culture that prioritises team wellbeing and offers extensive training opportunities to enhance your leadership skills. With flexible working arrangements and a commitment to continuous improvement, you will find a rewarding environment where your contributions directly impact the delivery of justice.
StudySmarter Expert Advice🤫
We think this is how you could land 15682 - Team Leader - Wolverhampton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into HMCTS and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved performance. We want to hear how you can inspire others, so be ready to share those experiences during your chat.
✨Tip Number 3
Prepare questions for your interviewers! Show them you're engaged by asking about their leadership development programmes or how they support team wellbeing. It’s a great way to demonstrate your interest in the role and the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HMCTS team and ready to take on the challenge.
We think you need these skills to ace 15682 - Team Leader - Wolverhampton
Some tips for your application 🫡
Show Off Your Leadership Skills:When you're writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated teams in the past and how you can bring that energy to our team in Wolverhampton.
Be Customer-Focused:Since this role is all about delivering excellent customer service, share examples of how you've gone above and beyond for customers in previous roles. We love seeing candidates who understand the importance of putting service users first!
Get Technical:Mention your IT skills and any software you're comfortable with. We’re looking for someone who can adapt to different technologies, so if you’ve got experience with specific tools, let us know!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we get all your details and can consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of a Team Leader. Be ready to share specific examples of how you've motivated and supported your team in the past, as this will show your understanding of the importance of team wellbeing.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, prepare to discuss your experience in delivering excellent customer service. Think of scenarios where you went above and beyond for service users, and be ready to explain how you prioritised their needs while managing your team's performance.
✨Showcase Your Analytical Skills
The job requires monitoring and analysing performance areas, so come prepared with examples of how you've used data to drive improvements in previous roles. Discuss any tools or software you’ve used to track performance metrics and how you implemented changes based on your findings.
✨Be Ready for Change Management Questions
Change is a constant in any organisation, especially in a role like this. Prepare to discuss how you've navigated change in the past, including any challenges you faced and how you managed to implement new initiatives successfully. This will demonstrate your adaptability and problem-solving skills.
