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- Tasks: Be the friendly face of justice, assisting court users and ensuring smooth operations.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering life-changing justice.
- Benefits: Flexible working options, supportive team environment, and a chance to make a real difference.
- Why this job: Play a vital role in the justice system while developing valuable skills.
- Qualifications: Strong communication skills and a friendly, professional attitude are essential.
- Other info: Opportunities for part-time work and career growth within a meaningful public service.
The predicted salary is between 24000 - 36000 £ per year.
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will be an essential first point of contact for all court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court / hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general administrative work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Your skills and experience
- With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner.
- You’ll have the ability to multi‑task, prioritise and organise your own time undertaking some administrative tasks.
- You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages.
- You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 22.5 hours per week over 3 days, working pattern to include a Monday.
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Location
This post will be based at Cannock Justice Centre, Wolverhampton Road, Cannock, WS11 1AT. Occasional Travel to other Courts. The successful candidate will be expected to work at Stafford Crown Court, Victoria Square, Stafford, ST16 2QQ when required.
14028 - Usher - Cannock employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14028 - Usher - Cannock
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about making a difference in people’s lives.
✨Tip Number 2
Practice your communication skills! As an usher, you’ll be the friendly face for court users. Role-play with a mate or in front of the mirror to nail that clear and confident delivery when addressing the public.
✨Tip Number 3
Show off your multitasking prowess! Think of examples from your past where you’ve juggled multiple tasks successfully. This will help you demonstrate that you can keep the court running smoothly, even in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HMCTS team and ready to contribute to justice in the community.
We think you need these skills to ace 14028 - Usher - Cannock
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can make a difference in people’s lives.
Tailor Your CV: Make sure your CV highlights your current duties and responsibilities that relate to the Usher role. We’re looking for strong communication skills and the ability to multi-task, so give us examples that showcase these abilities!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and bullet points where necessary. This helps us quickly see how you fit the bill for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Usher at HMCTS. Familiarise yourself with the court processes and the importance of your role in supporting both the judiciary and the public. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Communication Skills
Since you'll be interacting with various court users, it's crucial to demonstrate your strong communication skills during the interview. Practice explaining complex ideas clearly and concisely, and think of examples where you've successfully assisted others, especially in challenging situations.
✨Highlight Your Organisational Skills
The role requires multitasking and prioritising tasks effectively. Be prepared to discuss how you manage your time and organise your workload. Share specific examples from your past experiences where you successfully juggled multiple responsibilities while maintaining attention to detail.
✨Emphasise Your Adaptability
In a dynamic environment like a court, being adaptable is key. During the interview, mention instances where you've had to learn new software or adjust to unexpected changes. This will show that you're not only tech-savvy but also ready to handle whatever comes your way with a calm and professional attitude.
