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- Tasks: Lead the design and implementation of an Event Management Service to enhance service stability.
- Company: Join the collaborative Technology Operations team at Justice Digital.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving technology services for over 100,000 users.
- Qualifications: Experience in service management and a strong understanding of ITIL best practices.
- Other info: Enjoy a hybrid working model with excellent career development opportunities.
The predicted salary is between 58511 - 65329 £ per year.
Location: National
Closing Date: 2nd February
Interviews: Week commencing 9th February
Grade: 7 (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £58,511-£65,329 London: £63,343-£70,725 (which may include an allowance up to £332)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
Number of Roles: 1
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.
The Role
We’re recruiting for a Lead Event Management Service Manager here at Justice Digital, to be part of our warm and collaborative Technology Operations team. Technology Operations (Tech Ops) sits at the heart of Justice Digital, ensuring our technology services are stable, secure and continually improving for the 100,000+ users who rely on them across the Ministry of Justice. Tech Ops brings together service management, engineering, monitoring and automation to deliver resilient, high-performing technology.
This role aligns with ‘Head of IT service management’ in the Government Digital and Data Framework IT service manager - Government Digital and Data Profession Capability Framework.
The Event Management Service is a new capability that will strengthen how we detect issues, understand service health and prevent disruption. As Lead Event Management Service Manager, you will design and mature this function, establishing a clear approach to monitoring, observability, event correlation and proactive intervention. You will work closely with Service Resilience, Major Incident Management and engineering teams to improve early detection, reduce major incident impact and embed a culture of proactive, data-driven operations. The role also shapes our use of modern operational practices such as automation, service reliability standards, ensuring new and existing services are operationally ready and continually improving.
Key Responsibilities
- Establish and lead a robust, intelligence-led Event Management Service, aligned with ITIL best practice and Technology Operations governance.
- Strategic thinking - lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
- Design and maintain clear, effective operating procedures to ensure consistent, high-quality delivery across all areas.
- Ensure critical services transition into the Event Management framework with defined monitoring standards, ownership, and thresholds.
- Service focus - see the bigger picture by taking groups of services and investigating how to get the best of underlying services.
- Oversee timely detection, categorisation, prioritisation, and escalation of events that could impact business-critical services.
- Lead event correlation and trend analysis to identify patterns and early warning indicators, escalating findings to prevent incidents.
- Collaborate closely with Incident, Problem, and Change Management to enhance service stability, reduce repeat incidents, and improve overall resilience.
- Continual service improvement - lead and develop a team of experts to deliver service improvements.
- Stakeholder Relationship management - build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs.
- Ownership & initiative - take accountability for issues that occur and be proactive in searching for potential problems.
- Technical Understanding – show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
Additional Responsibilities
- Line manager support, guidance and mentoring for more junior or new members of staff.
- Contribution to corporate activities such as membership of a project board or internal network.
- Lead activities and knowledge sharing as part of the profession Community of Practice.
- Contribute to / participate in cross-government forums as appropriate.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
13962 - Lead Service Manager employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13962 - Lead Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with the role. Practise common interview questions and be ready to showcase your experience in event management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace 13962 - Lead Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in event management and service delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Strategic Thinking: In your application, emphasise your ability to think strategically. We’re looking for someone who can design and implement effective strategies, so share examples of how you've done this in previous roles.
Highlight Collaboration Skills: Since this role involves working closely with various teams, it’s important to demonstrate your collaboration skills. Share instances where you’ve successfully worked with others to improve service stability or resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Make sure you have a solid understanding of ITIL best practices and how they apply to event management. Brush up on your technical knowledge, especially around monitoring and observability, as this will be crucial for the role.
✨Show Strategic Thinking
Prepare examples that demonstrate your ability to think strategically. Think about times when you've designed or implemented a strategy that improved service delivery or operational efficiency. Be ready to discuss how you can apply this to the Event Management Service.
✨Emphasise Collaboration
This role requires working closely with various teams. Be prepared to talk about your experience in building relationships and collaborating with stakeholders. Highlight any successful projects where teamwork was key to achieving results.
✨Demonstrate Proactive Problem-Solving
Think of instances where you've identified potential issues before they became problems. Discuss how you took ownership and initiative to resolve these situations, showcasing your proactive approach to service management.
