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- Tasks: Lead operations to ensure timely parole reviews and manage multiple teams effectively.
- Company: Join a vital organisation focused on justice and rehabilitation.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Why this job: Shape the future of parole processes and support fair hearings for individuals.
- Qualifications: Proven leadership experience and ability to manage diverse teams.
- Other info: Dynamic role with opportunities for growth and impactful change.
The predicted salary is between 36000 - 60000 £ per year.
Department: Operations
Team: Operations BAU
Job Grade: Grade 7
Number of Posts: 1
Reports to: Director of Operations
Job Purpose: As the Head of Operations (Business as Usual), your overarching responsibility is ensuring parole reviews are progressed effectively, in a timely manner. You will work with a wide range of colleagues and stakeholders both internally and externally, managing staff at SEO grade, team leaders and multiple staff across up to 11 distinct teams including; the centralised work allocations team, regional case management team, 3rd party direction and operational MI. You will provide leadership with a strong and clear steer to operations staff to ensure quality, efficiency and effectiveness are maintained. This role also includes supporting any significant operational change at the Parole Board ensuring new processes are being implemented effectively and staff affected are engaged with these. As Head of Operations, you will deputise for the Director of Operations.
Main Duties and Scope of Responsibilities:
- Part of the Senior Leadership Team.
- Actively participate in internal and external stakeholder engagement as required.
- Working in accordance with the Operational objectives in the Parole Board business plan.
- Responsibility for supporting Operations teams to deliver business activities in line with the Parole Board business plan and BAU Operations hub plan.
- Continuously supporting the members in concluding parole reviews and producing high quality Parole Board decisions in line with statutory timescales.
- Manage operational performance and delivery ensuring that effective secretariat support is provided to Parole Board members, to comply with business plan targets whilst maintaining the prisoner’s right to a fair hearing.
- Develop positive relationships with Parole Board members ensuring they are supported to make effective risk assessments that are rigorous, fair, and timely.
- Work with the Director of Operations to plan, forecast and monitor member resource and the Parole Board Members fees budget, in order to meet the workload demands.
- Achieving all performance measures for timeliness of Parole Board hearings and other Generic Parole Process, Recall, and internal processes.
- Working with other hubs at the Parole Board to bring about business change that improves operational processes and performance.
- Line management of x3 Senior Operations Managers to ensure that performance management processes are being followed. This includes managing the following teams – Regional Case Management, Listings, Workload Allocation, MCA, Hearing Support, Panel Chair Support, Operational Support.
- Develop positive relationships with stakeholders to ensure that they are held to account by assisting us to undertake effective parole reviews.
- Attend and present at relevant Parole Board Governance Committees on the work of the Operations Hub as required, including regional probation forums.
Primary Deliverables:
- To ensure Operations Hub delivers an effective secretariat to support the Parole Board membership for the purposes of paper reviews and oral hearings.
- To ensure cases are progressed to enable the Operations hub to meet the relevant Key Performance Indicators.
Person Specification:
Essential:
- Experience of leading operational delivery.
- Proven ability to maintain operational delivery through change.
- Proven leadership skills with the ability to provide a clear vision for your function aligned to business strategic priorities.
- Evidence of turning around operational performance.
- Ability to maintain and motivate a team with varied and challenging workloads.
- Evidence of data management and communication of complex data.
- Experience of influencing internal and external colleagues at senior levels.
- Ability to make effective decisions as well as provide evidence-based information to inform decisions by senior leaders within the organisation.
- Strong ability to give quality written and oral advice/presentations to inform critical decision making.
- Resilience and ability to stay focused and positive in the face of complexity and uncertainty.
- Ability to deal with potentially difficult and challenging situations.
- Excellent IT skills and experience in using programmes, including Microsoft Excel, Teams, Word, and PowerPoint.
- Ability to follow processes, policies, and guidelines.
Desirable:
- Experience of managing several diverse teams within a large operational department.
- Understanding of the Parole Process.
Main Duties: As set out in the job description above.
Behaviours:
- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Working together
- Delivering at Pace
13440 – Head of Operations employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13440 – Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their goals and challenges, especially in relation to the Parole Board's objectives. We want you to walk in with confidence, ready to discuss how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable with the format. We suggest focusing on your leadership skills and how you've managed operational changes in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show your genuine interest in the role.
We think you need these skills to ace 13440 – Head of Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Head of Operations role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role is all about leading teams and managing operations, be sure to include examples of your leadership experience. We want to see how you've motivated teams and driven performance in the past.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences relevant to the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of the Parole Board. Understand their processes, challenges, and recent changes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams and driving operational change. Be ready to discuss how you've motivated teams and improved performance in previous roles.
✨Engage with Stakeholders
Think about how you would build relationships with both internal and external stakeholders. Prepare to discuss strategies you've used in the past to influence senior colleagues and ensure effective collaboration.
✨Be Data Savvy
Since the role involves data management, brush up on your skills with tools like Excel. Be prepared to discuss how you've used data to inform decisions and improve operational efficiency in your previous positions.
