12086 - National Lived Experience Lead | Rehabilitation Strategy Team - Rehabilitation Directorate

Overview of the job

The role involves engagement with external and internal stakeholders. The post will have a responsibility for ensuring service user voice/needs is considered in all parts of HMPPS business. In addition, will work to embed service user experience into staff development and normal recruitment practices. Participation at senior level meetings at operational delivery and strategic level with internal and external stakeholders.

The post holder will provide senior managers across the business with a unique insight into service user experiences and provide guidance aspects of service user experiences. While subject matter expertise and recent lived experience of the Criminal Justice System are desirable, we also welcome applicants who bring strong transferable skills and relevant experience. The role will include advising and support Reducing Reoffending projects and across the business. This is a non-operational role with possibility of line management in the future and the role will matrix manage at the moment.

Summary

The job holder will operate as a special advisor/consultant to HMPPS for service user lived experience. The purpose of this job is to provide a unique subject matter insight, or facilitating the wider voice of service users, experience as a recipient of community and custodial services to support the development of work within HMPPS.

The job holder will develop effective working relationship with a range of stakeholders at all levels of the organisation. These will include front line staff, service users, the Voluntary and Community Sector (VCS), HMPPS and senior officials from other government departments. They will also be responsible for ensuring a programme of activity and advice and guidance on the recruitment of staff with lived experience in HMPPS.

The job holder will on occasion be required to represent the Directorate at external or internal meetings with external stakeholders. The job holder will work as part of the Directorate Team supporting several initiatives and projects. The job holder must be able to work effectively within a multidisciplinary team.

The role will be instrumental in developing HMPPS approaches to ensuring that work develops with the lived experience voice heard.