At a Glance
- Tasks: Be the friendly face of justice, assisting court users and ensuring smooth hearings.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering life-changing justice.
- Benefits: Flexible working hours, supportive team environment, and a chance to make a real difference.
- Other info: Opportunities for part-time and flexible working arrangements available.
- Why this job: Play a vital role in the justice system and help people in need.
- Qualifications: Strong communication skills, IT proficiency, and a calm, professional approach.
The predicted salary is between 24000 - 36000 £ per year.
Proud to serve. Proud to keep justice going. The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.
About us: HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role: You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Your skills and experience: With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi‑task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. For this particular role a minimum of 22.5 hours over 3 days would be considered to meet the needs of the business.
Skilled Worker Visa: This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Location: This post is based at Stoke Crown Court, Bethesda Street, Hanley, Stoke on Trent, Staffordshire, ST1 3BP.
Travel: Although based at Stoke Crown Court the successful applicant may be expected to work at North Staffordshire Justice Centre.
12001 - Court Usher - Stoke-on-Trent employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on being an excellent employer dedicated to public service and making a meaningful impact in people's lives. Our supportive work culture fosters collaboration and personal growth, offering flexible working patterns to accommodate diverse needs. Located in Stoke-on-Trent, our team is committed to ensuring justice is accessible to all, providing a rewarding environment for those looking to contribute to the community.
StudySmarter Expert Advice🤫
We think this is how you could land 12001 - Court Usher - Stoke-on-Trent
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how court proceedings work and the roles of different people involved. This will help you feel more confident when you’re interacting with court users and the judiciary.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key in this role. Try role-playing scenarios with friends or family to get comfortable addressing various court users, especially in challenging situations.
✨Tip Number 3
Stay organised! Develop a system for managing your time and tasks effectively. Use tools like calendars or to-do lists to keep track of your responsibilities, ensuring you can juggle multiple tasks without breaking a sweat.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace 12001 - Court Usher - Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let your enthusiasm for serving the public shine through. We want to see that you’re genuinely committed to making a difference in people’s lives and delivering justice.
Highlight Your Communication Skills:As a Court Usher, strong communication is key. Make sure to showcase your ability to interact clearly and confidently with court users and the judiciary in your application. We love seeing examples of how you've done this in the past!
Demonstrate Your Organisational Skills:We need someone who can multi-task and manage their time effectively. In your application, provide examples of how you’ve successfully prioritised tasks and kept things running smoothly in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with HMCTS. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Court Usher. Familiarise yourself with court procedures and the importance of your role in ensuring smooth hearings. This will help you answer questions confidently and show your commitment to public service.
✨Showcase Your Communication Skills
As a Court Usher, you'll be interacting with various court users, including vulnerable witnesses. Practice clear and confident communication during your interview. You might even want to prepare examples of how you've successfully assisted others in challenging situations to demonstrate your approachability and professionalism.
✨Demonstrate Your Organisational Skills
Highlight your ability to multi-task and prioritise effectively. Think of specific instances where you've managed multiple responsibilities or tight deadlines. This will reassure the interviewers that you can handle the demands of the role and keep the court running efficiently.
✨Be Ready for IT Questions
Since the role involves using IT and ensuring accurate documentation, brush up on any relevant software you might encounter. Be prepared to discuss your experience with technology and how you adapt to new systems. This shows you're not just detail-oriented but also tech-savvy, which is crucial for the job.
