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For Companies At a Glance
- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Flexible working options, competitive salary, and a chance to make a real difference.
- Other info: Opportunities for career growth in a supportive and dynamic workplace.
- Why this job: Be part of a team that helps people navigate the justice system and impacts lives.
- Qualifications: Strong communication skills, attention to detail, and ability to multitask in a busy environment.
The predicted salary is between 28800 - 43200 £ per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings
- Creating and updating records on our in-house computer system and data input
- Resulting courts accurately, interpreting accurately the information required on a court file.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Your skills and experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
11383 - Admin Officer employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 11383 - Admin Officer
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and conversations, showing that you're not just another candidate but someone who genuinely cares about delivering justice.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with court users and the judiciary, being clear and confident is key. Try role-playing common scenarios with a friend or family member to get comfortable with the types of questions you might face.
✨Tip Number 3
Show off your organisational skills! In your interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a busy environment, which is exactly what HMCTS is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at HMCTS. Let’s get you that Admin Officer role!
We think you need these skills to ace 11383 - Admin Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Admin Officer role. We want to see how you can contribute to our mission of delivering justice!
Show Off Your Communication Skills: Since this role involves regular contact with court users and the judiciary, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Attention to Detail: As an Admin Officer, you'll be handling important documents and data. Make sure to showcase your attention to detail in your application by providing examples of how you've successfully managed similar tasks in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and stands out to us!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Admin Officer role and its responsibilities. Familiarise yourself with the key tasks like preparing court papers and communicating with court users. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role involves regular contact with court users, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support, whether over the phone or via email. Highlight your friendly approach and how you handle challenging situations.
✨Demonstrate Attention to Detail
Attention to detail is crucial for an Admin Officer. During the interview, mention instances where your meticulousness made a difference, such as checking documents or ensuring accuracy in data entry. This will reassure them that you can handle the precision required in this role.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street, so prepare thoughtful questions about the team dynamics and the culture at HMCTS. This shows your interest in fitting into their environment and helps you gauge if it's the right place for you. Ask about how they support each other in delivering justice effectively.