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- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Flexible working options, competitive salary, and a chance to make a real difference.
- Why this job: Be part of a meaningful career that impacts lives and supports the justice system.
- Qualifications: Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Other info: Opportunities for career growth and development within a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. Deal with a full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered; however, due to the nature of the role, the minimum hours would be 30 hours per week over 5 days.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Location: This post will be based at Shrewsbury Crown Court, Preston Street, Shrewsbury, Shropshire, SY2 5NX.
11373 - Administrative Officer - Shrewsbury employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 11373 - Administrative Officer - Shrewsbury
✨Tip Number 1
Get to know the HMCTS and its values! Understanding what drives the organisation can help you tailor your approach during interviews. Show us that you're not just looking for a job, but that you're genuinely interested in making a difference in people's lives.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with court users and various stakeholders, being clear and confident in your verbal and written communication is key. We recommend doing mock interviews or even chatting with friends to get comfortable.
✨Tip Number 3
Show off your organisational skills! In a busy environment like ours, being able to juggle multiple tasks is crucial. Think of examples from your past experiences where you've successfully managed your time and priorities, and be ready to share them with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're proactive and serious about joining our team at HMCTS. Don’t miss out on this opportunity!
We think you need these skills to ace 11373 - Administrative Officer - Shrewsbury
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives and supporting the justice system.
Tailor Your Statement of Suitability: Make sure to customise your Statement of Suitability to highlight your relevant skills and experiences. We’re looking for specific examples that demonstrate your attention to detail and excellent communication skills.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon. Make your points clear and concise so we can easily see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can process your application smoothly.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer at HMCTS. Familiarise yourself with the court system and the types of cases you might be dealing with. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent written and verbal communication skills. Think of examples from your past experiences where you effectively handled enquiries or resolved issues, as this will highlight your ability to provide proactive support.
✨Emphasise Attention to Detail
Attention to detail is crucial in this position. During the interview, share specific instances where your attention to detail made a difference in your work. Whether it was managing documents or ensuring accuracy in communications, these examples will illustrate your capability to handle sensitive information.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a busy court environment. Practice responding to questions about prioritising tasks, managing multiple enquiries, or dealing with difficult customers. This will help you think on your feet and demonstrate your problem-solving skills.