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- Tasks: Provide essential admin support and customer service in a busy court environment.
- Company: Join HMCTS, dedicated to serving justice and supporting the community.
- Benefits: Flexible working options, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference by helping people navigate the justice system.
- Qualifications: Strong communication skills and attention to detail are a must.
- Other info: Dynamic role with a chance to work in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Your role includes managing criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. You will deal with the full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience should include a friendly and approachable manner, excellent attention to detail, and good written and verbal communication skills. You should have a desire to deliver proactive and effective support to customers by phone and email. You’ll need to be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. Enjoying working in a busy environment and helping court users navigate the justice system is essential.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered; however, due to the nature of the role, the minimum hours would be 30 hours per week over 5 days.
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
This role will be based at Stoke-on-Trent Crown Court, Bethesda Street, Hanley, Stoke-on-Trent, ST1 3BP.
11364 - Administrative Officer - Stoke-on-Trent employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 11364 - Administrative Officer - Stoke-on-Trent
✨Tip Number 1
Get to know the court system! Familiarise yourself with how things work in the justice system, especially if you're eyeing that Administrative Officer role. It’ll help you stand out when chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of people, from solicitors to the public, being able to communicate clearly and effectively is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples where you've successfully managed multiple tasks or projects. Being able to juggle responsibilities is crucial in a busy environment like the court.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure your details get to the right people quickly.
We think you need these skills to ace 11364 - Administrative Officer - Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We want to see how you can bring your unique flair to the role of Administrative Officer!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let us know about your excellent written and verbal communication skills. Share examples that demonstrate your friendly and approachable manner!
Be Organised and Detail-Oriented: We love candidates who can juggle multiple tasks while keeping an eye on the details. Mention any experience you have with managing time effectively and using various software packages to stay organised.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with StudySmarter.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with managing criminal digital files and the types of enquiries you might handle. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether it was via phone, email, or face-to-face. This will demonstrate your ability to provide excellent support to court users.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time efficiently. Think of specific instances where you successfully juggled multiple responsibilities. This will highlight your ability to thrive in a busy environment, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the software you'll be using, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.