At a Glance
- Tasks: Support probation teams, manage case records, and help individuals turn their lives around.
- Company: Join the Probation Service and make a real difference in your community.
- Benefits: Starting salary of £23,583 with annual pay progression and career development opportunities.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Be part of a rewarding career that impacts lives positively and enhances public safety.
- Qualifications: Empathy, organisation skills, and the ability to handle challenging situations.
The predicted salary is between 19000 - 26000 € per year.
Overview
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
- Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
- Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
- Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
- Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
- Provide cover for an effective and efficient reception and telephone enquiry service.
- Act as single point of contact within unit for specialist area of work as required.
- Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
- Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
- Carry out enforcement administration as required.
- Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
- Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
- Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
- Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
- Undertake specific Visor administration tasks in accordance with the procedures.
- Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
- Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
- Provide cover within the unit and to other units within the LDU and Division as appropriate.
- Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
- Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
- To work within the aims and values of PS and HMPPS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
11267 - Case Administrator - Leicester employer: Ministry of Justice
The Probation Service in Leicester is an exceptional employer, offering a supportive work culture where empathy and organisation are valued. Employees benefit from competitive salaries, annual pay progression, and opportunities for professional development, all while making a meaningful impact on the lives of individuals and the community. Join us to be part of a dedicated team that prioritises personal growth and public safety.
StudySmarter Expert Advice🤫
We think this is how you could land 11267 - Case Administrator - Leicester
✨Tip Number 1
Get to know the Probation Service! Research their values and mission, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Case Administrator, you'll be dealing with a variety of people, some of whom may be in distress. Role-play scenarios with friends or family to build your confidence in handling tough conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the Probation Service on LinkedIn. They can provide insider tips and might even refer you for the role. Plus, it shows you're proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to resources that can help you prepare for interviews and assessments.
We think you need these skills to ace 11267 - Case Administrator - Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Case Administrator. We want to see how you can bring empathy, organisation, and patience to the table!
Showcase Relevant Experience:When detailing your previous roles, focus on experiences that demonstrate your ability to handle sensitive situations and work with diverse individuals. We love seeing examples of how you've made a positive impact in past positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills needed for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity within the Probation Service.
How to prepare for a job interview at Ministry of Justice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Case Administrator. Familiarise yourself with the key tasks like maintaining accurate records and managing relationships with various stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Organisation Skills
As a Case Administrator, you'll need to be empathetic and organised. Prepare examples from your past experiences where you've successfully managed difficult situations or supported others in distress. This will highlight your suitability for the role and your ability to handle the challenges it presents.
✨Practice Your Communication Skills
Effective communication is crucial in this role. During the interview, practice clear and concise responses. You might be asked how you would handle a challenging conversation, so think about your approach and be ready to share specific strategies you would use to communicate effectively with people on probation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the environment is the right fit for you.
