At a Glance
- Tasks: Provide excellent customer service and administrative support in recovering criminal fines.
- Company: Join HM Courts and Tribunal Service, dedicated to delivering justice.
- Benefits: Flexible working options, competitive salary, and a chance to make a real difference.
- Other info: Dynamic office environment with opportunities for career growth and development.
- Why this job: Be part of a team that impacts lives and upholds justice in society.
- Qualifications: Strong communication skills and ability to handle sensitive situations with empathy.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Proud to serve. Proud to keep justice going. Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
About us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
We have roles available in different teams: Enforcement, Cash and Confiscation and you may be assigned to any of these. Unfortunately, preferences of team cannot be accommodated, the decision will be made in line with business needs.
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system as well as external databases. You will take incoming telephone calls as well as make outgoing calls and give advice on the completion of forms or court procedures, providing excellent customer service.
You will make decisions on the most effective method of enforcement within the current guidelines and will use telephone and text message chasing and tracing tools.
You will also prepare cases for court hearings and serve court documents as part of this process. You will be given workload targets in terms of throughput and accuracy.
Our Cash Operations Team processes all payments received in respect of fines and fees within a set timescale. You’ll ensure that those payments are accurately and securely receipted, reconciled and banked in accordance with appropriate policies and procedures.
Our Regional Confiscation Unit is responsible for the management, collection and enforcement of Confiscation Orders made in the Crown Court. A Confiscation Order is an order made against a convicted defendant ordering them to pay the amount of their benefit from crime. You will be accountable for enforcing confiscation orders following set procedures, updating case management systems, preparing cases for court hearings and working closely with internal and external stakeholders to ensure effective enforcement.
You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your skills and experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
For a full job description, please read supporting document included below before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week (Monday - Friday). HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
The Leeds office offers a service between 09:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.
11113 - Admin Officer - Leeds in Rottingdean employer: Ministry of Justice
At HM Courts and Tribunal Service in Leeds, we pride ourselves on being an excellent employer dedicated to public service and making a meaningful impact in the community. Our supportive work culture fosters professional growth through various training opportunities, while our commitment to flexible working arrangements ensures a healthy work-life balance. Join us to be part of a team that values empathy, collaboration, and the pursuit of justice.
StudySmarter Expert Advice🤫
We think this is how you could land 11113 - Admin Officer - Leeds in Rottingdean
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission in delivering justice. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Admin Officer, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at HMCTS. Don’t miss out on this opportunity!
We think you need these skills to ace 11113 - Admin Officer - Leeds in Rottingdean
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let us see your commitment to public service shine through. Share any experiences or motivations that drive you to make a difference in people's lives, especially in the context of justice and enforcement.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your excellent communication skills and ability to handle challenging situations with empathy, as these are key for the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the necessary details there too!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Officer within HMCTS. Familiarise yourself with the key functions like customer service, administrative support, and decision-making related to criminal fines. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Admin Officer, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or stakeholders. Be ready to demonstrate your ability to adapt your communication style to different situations, especially when dealing with sensitive topics.
✨Emphasise Empathy and Non-Judgment
In this role, you'll be working with individuals who may be in difficult situations. Highlight your ability to be empathetic and non-judgmental during the interview. Share specific instances where you've successfully navigated challenging conversations while maintaining professionalism and respect.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle various situations related to enforcement and compliance. Practising these scenarios can help you articulate your thought process clearly during the interview.
