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- Tasks: Provide excellent customer service and administrative support in recovering criminal fines.
- Company: Join HM Courts and Tribunal Service, a key player in delivering justice.
- Benefits: Flexible working patterns, competitive salary, and opportunities for career development.
- Why this job: Make a real difference in people's lives while serving the public.
- Qualifications: Strong communication skills and ability to empathise with customers.
- Other info: Dynamic office environment with potential for part-time and flexible roles.
The predicted salary is between 28800 - 43200 £ per year.
Proud to serve. Proud to keep justice going.
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision‑making to recover criminal fines and financial penalties imposed by the Courts.
About us
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay. You will be responsible for creating and updating records on our in‑house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines, and will use telephone and text message chasing and tracing tools. You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
Your skills and experience
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non‑judgmental but focussed on carrying out your role whilst fully respecting our customers. You’ll be skilled in organising your time, prioritising efficiently, able to multi‑task and adapt to using various software packages. You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
For a full job description, please read supporting document included below before applying.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non‑contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule. Standard full time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The Sheffield office offers a service between 09:00 – 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis.
Occasional travel to other courts. Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
Skilled Worker Visa. From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
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11001 - Admin Officer - Sheffield employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 11001 - Admin Officer - Sheffield
✨Tip Number 1
Get to know the company! Research HMCTS and understand their mission in delivering justice. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show your empathy! In your interviews, share examples of how you've handled difficult situations with customers or clients. Highlighting your ability to be non-judgmental and supportive will resonate well with HMCTS's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at HMCTS.
We think you need these skills to ace 11001 - Admin Officer - Sheffield
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let us see your commitment to public service shine through. Share why you want to make a difference in people's lives and how this role aligns with your values.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to see how your background makes you a perfect fit for the Admin Officer role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Admin Officer within HMCTS. Familiarise yourself with the processes involved in criminal fines collection and enforcement, as well as the importance of customer service in this role.
✨Show Empathy and Communication Skills
During the interview, highlight your ability to communicate effectively and demonstrate empathy. Share examples from your past experiences where you successfully handled difficult situations or provided excellent customer service, as these qualities are crucial for this position.
✨Be Ready to Discuss Decision-Making
Prepare to discuss how you would approach decision-making in various scenarios related to enforcement. Think about how you would assess circumstances and choose the most effective methods for compliance while adhering to guidelines.
✨Demonstrate Organisational Skills
Since the role requires multitasking and efficient time management, be ready to talk about how you prioritise tasks and stay organised. You could mention specific tools or techniques you use to manage your workload effectively.