At a Glance
- Tasks: Manage digital jury bundles and train jurors on tech use in court.
- Company: Join HM Courts & Tribunals Service, serving justice in England and Wales.
- Benefits: Flexible working options, competitive salary, and a chance to make a difference.
- Other info: Opportunities for career growth in a dynamic, supportive environment.
- Why this job: Be part of a vital team that supports justice and helps people every day.
- Qualifications: Strong communication skills and a friendly, customer-focused attitude.
The predicted salary is between 30000 - 42000 € per year.
Overview
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
The Digital Jury Bundle Coordinator (DJB Coordinator) will be responsible for managing and coordinating various tasks related to the daily operations of the courtroom, including but not limited to, the training of jurors in use of the digital device, logging and progressing the resolution of any technical issues with the relevant service desk. This role will ensure that jurors, defendants, and witnesses are equipped with a digital device and have the relevant tools to enable them to follow the evidence of the trial.
Your skills and experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask, whilst working in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational skills.
Responsibilities
Responsibilities include but are not restricted to.
- Deliver training to jurors in the use of the digital bundle (video and walk through).
- Report any concerns in level of juror understanding of the digital device which may impact their ability to follow the evidence of the trial.
- Create PINs for jurors to enable annotation of digital bundle across court venue.
- Issue the defendant with digital bundle and PIN (Dependent on defendant having a device or paper bundle).
- Admit jury, defendant, and witness box to the digital bundle.
- Place digital device on juror bench. Distribute to judge, defendant, and witness box.
- Enter the PIN on the Witness Box device daily.
- Ensure jurors are placed into the digital bundle lobby at the end of each day to prevent access to the system outside of court hours.
- Count in digital devices at the end of each court day, check for damage/issues with device and report to relevant service desk/s.
- Digital devices to be cleaned with antibacterial wipe and placed into the charging cabinets.
- Report faults with the digital bundle or the digital device to the relevant service desk and within agreed timescales.
- Complete data collection on daily basis in support of the pilot.
- Participate in Local implementation Team (LIT) meetings and support evaluation of pilot.
- Assist in training of digital jury bundle coordinator cover (deputy).
Essential
- Strong organisational and time management skills.
- Excellent communication skills with the ability to adapt to relevant audience.
A court background or court experience would be beneficial but not essential to the role.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Lead Criterion
Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
10954 - Digital Jury Bundle Coordinator (DJB)– Swansea Crown Court (St Helens)/Admin Officer employer: Ministry of Justice
At HM Courts & Tribunals Service, we pride ourselves on fostering a supportive and inclusive work environment where our Admin Officers play a vital role in delivering justice. Located in Swansea, our team benefits from flexible working arrangements, opportunities for professional development, and the chance to make a meaningful impact in the community. Join us to be part of a dedicated workforce committed to public service and enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land 10954 - Digital Jury Bundle Coordinator (DJB)– Swansea Crown Court (St Helens)/Admin Officer
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how things work in a courtroom. This will not only help you feel more comfortable but also show your genuine interest in the role when you chat with interviewers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with jurors and court users, being able to explain things clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your tech-savviness! Brush up on any digital tools or software that might be relevant to the role. Being IT proficient will definitely give you an edge, so don’t hesitate to mention any tech skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining HMCTS and making a difference in people's lives.
We think you need these skills to ace 10954 - Digital Jury Bundle Coordinator (DJB)– Swansea Crown Court (St Helens)/Admin Officer
Some tips for your application 🫡
Show Your Passion for Public Service:When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives and supporting the justice system.
Highlight Your Customer Service Skills:Since this role is all about providing excellent support, make sure to showcase your customer service experience. We love candidates who can demonstrate a friendly and approachable manner, so share examples of how you've helped others in the past.
Be Clear and Organised:Your written application should reflect the strong organisational skills we’re looking for. Keep it clear and concise, and make sure to structure your information logically. This will show us that you can multitask and manage your time effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Digital Jury Bundle Coordinator. Familiarise yourself with the tasks mentioned in the job description, like training jurors and managing digital devices. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with court users, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent support or resolved issues effectively. This will demonstrate that you can handle the demands of a fast-paced environment.
✨Brush Up on Your Tech Skills
As the job requires IT proficiency, make sure you're comfortable discussing various technologies and software. If you have experience with digital tools or training others in tech, share those stories. It’ll show that you can adapt quickly to the digital aspects of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
