At a Glance
- Tasks: Be the friendly face of our service, greeting visitors and managing enquiries.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Gain valuable experience in a role that offers career progression and training.
- Why this job: Make an impact by helping people while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 24000 - 36000 € per year.
Responsibilities
The job holder will be required to carry out the following responsibilities, activities and duties:
- To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
- Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
- Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
- To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
- To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
- To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.
- To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.
Administrative Support
- Process and update computer based and manual files and filing systems
- Use a range of computer software in providing comprehensive administration support
- Produce a range of documentation and correspondence
- To access databases for information as necessary and input information as required
- Scanning and archiving data, some of which is sensitive and highly confidential
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
10893 - Receptionist - Preston/Chorley employer: Ministry of Justice
As a Receptionist at our Preston/Chorley location, you will be part of a supportive and dynamic team dedicated to making a positive impact in the community. We offer a collaborative work culture that prioritises employee well-being and professional development, with opportunities for growth within the Probation Service. Our commitment to safety and security ensures a stable environment where you can thrive while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land 10893 - Receptionist - Preston/Chorley
✨Tip Number 1
Make sure you know the company inside out! Research the Probation Service and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact, so being able to communicate clearly and professionally is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've had to handle difficult situations or provide excellent customer service. This will demonstrate your ability to stay calm under pressure.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace 10893 - Receptionist - Preston/Chorley
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break up information and keep it engaging.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a receptionist in the context of the Probation Service. Familiarise yourself with the key tasks like greeting visitors, managing security protocols, and handling sensitive information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play scenarios where you have to handle difficult situations or provide information about local support services. This will prepare you for the real deal!
✨Showcase Your Situational Awareness
The job requires tact and diplomacy, especially in potentially volatile situations. Think of examples from your past experiences where you've successfully diffused a tense situation or recognised a safeguarding issue. Be ready to share these stories during your interview to highlight your ability to stay calm under pressure.
✨Be Ready for Practical Questions
Expect some practical questions related to administrative tasks, such as managing mail, booking meeting rooms, or handling petty cash. Brush up on your organisational skills and be prepared to discuss how you would prioritise tasks in a busy environment. This will show that you can handle the logistical side of the role effectively.
