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- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Flexible working hours, commitment to equality, and a chance to make a real difference.
- Why this job: Be part of a team that helps people navigate the justice system and change lives.
- Qualifications: Strong communication skills, attention to detail, and a proactive approach to customer support.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Proud to serve. Proud to keep justice going.
Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
Your role
Civil Admin Officers assist with the creation and management of County Court claims which involves accounting for Court fees, dealing with correspondence from Court users, as well as liaising with Judges regarding the listing and hearing of cases.
You will deal with enquiries from service users via post, email, telephone and face to face. Types of claim we deal with: Possessions, Road Traffic Accidents, Insolvency, credit card debt, loan debt and hire purchase debt.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Lead Criterion: Statement of Suitability
A sift based on the statement of suitability may be held if a large number of applications are received.
Location
These posts will be based at Newcastle Civil Family & Tribunal Courts, Barras Bridge, Newcastle, NE1 8QF
Occasional travel to other courts may be required.
Working hours
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to equality and diversity in the workplace and are committed to promoting this in all aspects of our work.
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10603 - Admin Officer - Newcastle employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 10603 - Admin Officer - Newcastle
✨Tip Number 1
Get to know the HMCTS vibe! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're on the same page.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with court users and judges, being clear and friendly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or prioritised effectively in past roles. This will help you stand out as someone who can thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the HMCTS team.
We think you need these skills to ace 10603 - Admin Officer - Newcastle
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for public service shine through. We want to see how committed you are to making a difference in people's lives and supporting the justice system.
Tailor Your Statement of Suitability: Make sure to customise your statement of suitability to highlight your relevant skills and experiences. We’re looking for specific examples that demonstrate your attention to detail and customer service abilities.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon. Make your points clear and concise so we can easily see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Ministry of Justice
✨Know Your Role
Make sure you understand the responsibilities of an Admin Officer at HMCTS. Familiarise yourself with the types of claims you'll be dealing with, like possessions and road traffic accidents. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through email, phone, or face-to-face. This will demonstrate your ability to provide excellent support.
✨Demonstrate Attention to Detail
As an Admin Officer, attention to detail is crucial. Bring examples of how you've successfully managed tasks that required precision. You might even want to mention any software tools you're familiar with that can help in managing court claims and correspondence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to multi-task or adapt quickly in a busy environment. Practising these scenarios will help you respond effectively during the interview.