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For Companies At a Glance
- Tasks: Provide essential admin support and customer service to court users and judiciary.
- Company: Join the HM Courts and Tribunals Service, dedicated to justice and public service.
- Benefits: Flexible working options, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference in the justice system while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail are a must.
- Other info: Dynamic work environment with a focus on teamwork and support.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Your role
Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles with enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. Deal with full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Details
Please refer to the job description attachment for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days.
Skilled Worker Visa
From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Location
These posts will be based at Lincoln Crown Court, The Castle, Castle Hill, Lincoln, LN1 3GA
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10211 - Administrative Officer - Lincoln employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 10211 - Administrative Officer - Lincoln
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how the justice system operates and the specific role of an Administrative Officer. This will help you speak confidently about your understanding during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of people, from court users to legal professionals, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will demonstrate your ability to thrive in a busy environment like the Crown Court.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach us quickly and efficiently.
We think you need these skills to ace 10211 - Administrative Officer - Lincoln
Some tips for your application 🫡
Tailor Your Statement of Suitability: Make sure to customise your statement of suitability to highlight how your skills and experiences align with the role. We want to see how you can bring your unique flair to the administrative tasks and customer service aspects of the job!
Show Off Your Communication Skills: Since this role involves a lot of interaction with court users and other stakeholders, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this!
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. Be sure to mention any experience you have with prioritising workloads and managing time effectively in your application. It’ll show us you can thrive in a busy environment!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ministry of Justice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administrative Officer. Familiarise yourself with managing criminal digital files and the types of enquiries you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether it was via phone, email, or face-to-face. This will highlight your ability to provide excellent support.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time efficiently. Think of specific instances where you successfully juggled multiple responsibilities. This will reassure the interviewers that you can thrive in a busy environment like the court.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For example, how would you handle a difficult customer or a tight deadline? Practising these scenarios will help you think on your feet and showcase your problem-solving skills during the interview.