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- Tasks: Manage diverse property appeals and ensure fair outcomes for all parties involved.
- Company: Join HM Courts & Tribunals Service, a vital agency of the Ministry of Justice.
- Benefits: Competitive salary, potential hybrid working, and opportunities for professional growth.
- Why this job: Be part of transformative reforms in housing and property, making a real difference.
- Qualifications: Strong communication skills, attention to detail, and proficiency in IT.
- Other info: Dynamic office environment with a focus on customer service and support.
The predicted salary is between 30000 - 42000 £ per year.
Proud to serve. Proud to keep justice going.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
The First-tier Tribunal (Property Chamber) deals with applications, appeals and references relating to disputes over property and land. The Chamber consists of three divisions:
- Residential Property – covers disputes that include rent increases for ‘fair’ or ‘market’ rates, leasehold disputes amongst many other matters.
- Land Registration – covers disputes that include a change to the land register and applications to correct or cancel certain documents relating to registered land.
- Agricultural Land & Drainage – covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
The Property Chamber operates across five regional centres – Birmingham, Cambridge, Havant, London and Manchester – with a dedicated team of over 100 staff. Each location handles Residential Property cases while London also manages Land Registration matters, and Manchester oversees Agricultural Land and Drainage. We are now preparing to open a new office in Leicester, expanding our capacity in response to coming legislative changes and rising demand.
Now is an exciting time to join the Chamber as we are entering a transformative period. We are preparing for the implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Bill, which is currently progressing towards Royal Assent. These reforms will reshape the housing and property landscape, bringing new challenges and opportunities to the work that we do.
Your role
Our Chamber’s role is diverse and engaging, reflecting the wide range of our service users. Our teams liaise with landlords, tenants, freeholders, leaseholders, park home residents, and site owners.
You will be handling a variety of appeals, including those against financial penalties imposed by local authorities, disputes over rent increases, leasehold issues, park homes, improvement notices, prohibition orders, licences for houses in multiple occupation, the right to buy your council home, changes to the land register, and matters involving agricultural tenants and landlords. Your role will be crucial in ensuring fair and just outcomes for all parties involved.
Applications can come under the Electronic Communications Code and the Building Safely Act and can also involve corrections or cancellation of certain documents relating to registered land, drainage disputes between neighbours, and permitting valuation officers to enter premises to carry out certain valuations.
Your day-to-day duties
- Processing receipt of new appeals and applications, ensuring receipt of correct fee when appropriate.
- Managing a group of allocated cases from start to finish.
- Maintaining the team email inbox & digital case management system.
- Building digital case files and court bundles.
- Seeking advice and instructions from the Chamber’s judiciary and issuing judicial directions.
- Liaising with parties, judiciary and HMCTS colleagues to set dates and list hearings for appeals/applications.
- Clerking tribunal hearings remotely by video hearing platform, and in person at HMCTS court and tribunal venues.
- Publishing judicial decisions.
- Handling incoming telephone calls from tribunal users and responding to queries received via email.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to our customers. Being able to empathise with our customers and explain information clearly so they feel reassured and know what they need to do.
You’ll have great attention to detail, being proficient in using IT and able to adapt to using various software packages, to review documents and enter information into our database accurately and efficiently. You’ll enjoy organising your time, being flexible and adaptive to support business needs, prioritising efficiently and multi‑tasking in a busy environment.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Office Address
Sovereign House, 17 Princess Rd W, Leicester. LE1 6TR
Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
For a full job description, please read supporting document included below before applying.
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10111 - Admin Officer - Residential Property - Leicester employer: Ministry of Justice
Contact Detail:
Ministry of Justice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 10111 - Admin Officer - Residential Property - Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at HMCTS or other organisations.
✨Tip Number 2
Prepare for interviews by researching common questions and practising your responses. Make sure you can articulate how your skills align with the role of Admin Officer, especially in handling disputes and liaising with various parties.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate your ability to explain complex information clearly and empathetically. This is key for roles that involve supporting service users in potentially stressful situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the HMCTS team and contributing to the important work we do.
We think you need these skills to ace 10111 - Admin Officer - Residential Property - Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Admin Officer role. Highlight your communication skills and attention to detail, as these are key for supporting our service users effectively.
Show Your Enthusiasm: Let your passion for justice and helping others shine through in your application. We want to see that you’re excited about the opportunity to contribute to the transformative changes happening in the Property Chamber.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the role, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all the necessary information and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Ministry of Justice
✨Know Your Stuff
Familiarise yourself with the HM Courts & Tribunals Service and its role in the justice system. Understand the specific responsibilities of the Admin Officer position, especially regarding residential property disputes. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various parties, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will demonstrate your ability to empathise and reassure customers.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and maintain attention to detail, especially when handling case files and digital systems. You might even want to bring a brief example of a time you successfully managed a busy workload.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with difficult customers or managing tight deadlines, and prepare thoughtful responses that showcase your adaptability and proactive approach.