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- Tasks: Assist in court proceedings and provide administrative support to ensure smooth operations.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice across England and Wales.
- Benefits: Enjoy flexible working options, a Civil Service pension, and access to learning and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and the ability to multitask are essential; IT proficiency is a plus.
- Other info: Part-time roles available; must be office-based and willing to travel occasionally.
The predicted salary is between 18800 - 26300 £ per year.
This position is based at CTS Leeds Magistrates' Court and Family Court, LS1 3BY.
Job Summary
Proud to serve. Proud to keep justice going. As an Usher/Admin Assistant you will play a pivotal role in court proceedings, providing a vital link between court users and the judiciary. You will provide excellent administrative support and customer service.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will balance usher and administrative duties, allowing you to work where needed. You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court/hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Your Skills And Experience
With a friendly and approachable manner, you'll possess strong communication skills, with the ability to assist and address court users in a clear and confident manner. You'll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You're comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
Further Details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 25 hours per week which must include a Wednesday and Friday as working days.
Occasional Travel To Other Courts
For this post, occasional travel to other court sites in the NWY area will be required for cover when needed.
Interviews
Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Skilled Worker Visa
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Person specification
Please Refer To Job Description.
Behaviours
We'll assess you against these behaviours during the selection process: Communicating and Influencing, Managing a Quality Service.
Alongside your salary of £23,583, HM Courts and Tribunals Service contributes £6,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Access to learning and development
A working environment that supports a range of flexible working options to enhance your work-life balance. A working culture which encourages inclusion and diversity. A Civil Service pension with an employer contribution of 28.97%. Annual Leave, Public Holidays, Season Ticket Advance.
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups: UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS), individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition. The Civil Service embraces diversity and promotes equal opportunities.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Contact point for applicants
Job Contact: Name: SSCL Recruitment Enquiries Team Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone: 0345 241 5359.
Usher (Ref: 6825) employer: Ministry of Justice UK
Contact Detail:
Ministry of Justice UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Usher (Ref: 6825)
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how the judiciary operates will help you communicate effectively with court users and demonstrate your commitment to public service during the interview.
✨Tip Number 2
Practice your communication skills by engaging with diverse groups of people. As an Usher, you'll interact with various individuals, including vulnerable witnesses, so being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your organisational skills by volunteering for roles that require multitasking and prioritising tasks. This experience will be invaluable in demonstrating your ability to manage your time effectively in a busy court environment.
✨Tip Number 4
Network with current or former court staff if possible. They can provide insights into the role and the work culture at HMCTS, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Usher (Ref: 6825)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Usher/Admin Assistant role. Include specific duties from previous jobs that demonstrate your administrative support and customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that clearly explains why you are interested in the position and how your skills make you a suitable candidate. Mention your ability to communicate effectively and manage multiple tasks, as these are key for this role.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and IT proficiency. These are essential for providing excellent support in court proceedings and ensuring accurate documentation.
Follow Application Instructions: Carefully read the job description and ensure you include all requested information in your application. This includes detailing your current duties and responsibilities, as well as any relevant qualifications or experiences.
How to prepare for a job interview at Ministry of Justice UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Usher. Be prepared to discuss how your skills and experiences align with the duties outlined, such as providing administrative support and customer service.
✨Showcase Communication Skills
As an Usher, strong communication skills are essential. During the interview, demonstrate your ability to communicate clearly and confidently. You might be asked to role-play a scenario where you assist a court user, so practice articulating your thoughts in a calm and professional manner.
✨Highlight Your Organisational Skills
The role requires multitasking and prioritising tasks effectively. Be ready to share examples from your past experiences where you successfully managed multiple responsibilities or handled challenging situations while maintaining attention to detail.
✨Prepare for Behavioural Questions
Expect questions that assess your behaviours and strengths, particularly around managing a quality service and influencing others. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and relevant examples.
