Bailiff - Birmingham (Ref: 7137)

This position is based at Birmingham Civil Justice Centre, B4 6DS.

As a bailiff, you will play a vital role in the UK’s Justice System, working on the front line, dealing with people who are at some of the most challenging points of their lives.

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Your role will involve visiting people in their homes and businesses, calmly explaining why you are visiting and what options are available to help resolve matters. You must demonstrate empathy for court users, be non-judgmental but focused on carrying out your role whilst fully respecting the customers that you meet.

You will be able to plan your days to manage your workload but be able to cope and adapt with plans changing at short notice. A full UK driving licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.

If you have excellent customer service skills, prefer working away from an office, enjoy working by yourself or in a small team and like your days to be varied, then working as a bailiff may be the job for you.

The Bailiff role in HMCTS currently attracts a £1,000 per annum allowance. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. Applications for part-time working would be considered; however, due to the nature of the role, the minimum hours would be 30 hours per week.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme.

For more information about the recruitment process, benefits and allowances, please click the link which will direct you to our Candidate Information Page: Candidate Information Page.

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

This job is broadly open to the following groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.