Administrative Officer - Kidderminster (Ref: 6689)

This position is based at KIDDERMINSTER MAGISTRATES KIDDERMINSTER, DY10 1QQ.

Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.

Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role involves creating and updating records on our in-house computer system and contacting relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines, using telephone and text message chasing and tracing tools.

You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.

Your Skills And Experience:

• You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly.
• You must be able to demonstrate empathy, be non-judgmental but focused on carrying out your role whilst fully respecting our customers.
• You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages.
• You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.

Occasional travel to other courts may be required, as there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.