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- Tasks: Support tribunal users with administrative tasks and customer service.
- Company: Join HM Courts & Tribunals Service, ensuring justice is accessible for all.
- Benefits: Enjoy flexible working options, a generous pension scheme, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your career in public service.
- Qualifications: Good communication skills and a proactive attitude are essential; no prior experience required.
- Other info: Office-based role in Dundee with opportunities for part-time and flexible hours.
The predicted salary is between 20000 - 30000 £ per year.
This position is based at DUNDEE TRIBUNAL SERVICE DUNDEE, DD1 4QX
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to tribunal users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland . Our roles support our tribunal users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Tribunals are specialist courts whose judges and members hear a wide range of cases, such as tax, employment, and immigration and asylum. Tribunals often sit as a panel, incorporating a legally qualified Tribunal Judge as well as panel members with specific areas of expertise. Some tribunals have limited powers to impose fines and penalties or to award compensation and costs. Other types of tribunal decisions might result in the allowance or disallowance of a benefit, leave or refusal to stay in the UK, or the extent of provision of special educational help for school-age children.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.
Your Skills And Experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.
For a full job description, please read supporting document 1 included below before applying. Please make sure that you include your current duties and responsibilities in your CV.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Location
This role will be based at Endeavour House, 1 Greenmarket, Dundee, DD1 4QB.
Travel will be required to the Inverness Justice Centre, Longman Road, Inverness IV1 1AH and AB1, 48 Huntly Street, Aberdeen, AB10 1SH.
Lead Criterion: Statement of Suitability.
A sift based on the statement of suitability may be held if a large number of applications are received.
Interviews
Interviews will be conducted in person. Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to tribunal users, judiciary and management.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Location
This role will be based at Endeavour House, 1 Greenmarket, Dundee, DD1 4QB.
Travel will be required to the Inverness Justice Centre, Longman Road, Inverness IV1 1AH and AB1, 48 Huntly Street, Aberdeen, AB10 1SH.
Lead Criterion: Statement of Suitability.
A sift based on the statement of suitability may be held if a large number of applications are received.
Interviews
Interviews will be conducted in person. Requests for virtual interviews and alternate dates will only be considered in exceptional circumstances or as part of a reasonable adjustment.
Person specification
Please Refer To Job Description
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7031?entityId=7031 #J-18808-Ljbffr
Administrative Officer - Dundee (Ref: 7031) employer: Ministry of Justice UK
Contact Detail:
Ministry of Justice UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer - Dundee (Ref: 7031)
✨Tip Number 1
Familiarise yourself with the HM Courts & Tribunals Service and its mission. Understanding their values and how they serve the public can help you align your responses during the interview, showcasing your commitment to public service.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative roles. Think of specific examples from your past experiences that demonstrate your ability to manage multiple tasks and provide excellent support.
✨Tip Number 3
Since this role requires good communication skills, consider preparing a brief presentation or explanation of a complex topic. This will not only showcase your communication abilities but also your capacity to simplify information for tribunal users.
✨Tip Number 4
Research the specific tribunals you may be working with, such as tax or immigration. Being knowledgeable about these areas can help you answer questions more effectively and show your genuine interest in the role.
We think you need these skills to ace Administrative Officer - Dundee (Ref: 7031)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV includes relevant duties and responsibilities from previous roles that demonstrate your administrative skills and customer service experience. Use clear headings and bullet points for easy readability.
Write a Compelling Statement of Suitability: This is your chance to showcase why you are the perfect fit for the role. Address the lead criterion directly, providing specific examples of how you meet the required behaviours such as 'Communicating and Influencing' and 'Delivering at Pace'.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an administrative role.
How to prepare for a job interview at Ministry of Justice UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Administrative Officer. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as providing administrative support and customer service.
✨Demonstrate Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in customer-facing situations.
✨Showcase Your Organisational Skills
The ability to organise time and prioritise tasks is crucial for this position. Be ready to share specific instances where you successfully managed multiple tasks or projects, highlighting your time management strategies.
✨Prepare for Behavioural Questions
Expect to be assessed on behaviours like 'Communicating and Influencing' and 'Delivering at Pace'. Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioural questions, ensuring you provide clear and concise examples.
