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- Tasks: Support court users with administrative tasks and customer service in a busy tribunal environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice across England and Wales.
- Benefits: Enjoy flexible working options, a Civil Service pension, and access to learning and development.
- Other info: Office-based role at Birmingham Employment Tribunals; part-time options available.
- Why this job: Make a real difference in people's lives while developing a meaningful career in public service.
- Qualifications: Strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.
The predicted salary is between 19200 - 28800 £ per year.
This position is based at BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Tribunals are specialist courts whose judges and members hear a wide range of cases, such as tax, employment, and immigration and asylum. Tribunals often sit as a panel, incorporating a legally qualified Tribunal Judge as well as panel members with specific areas of expertise. Some tribunals have limited powers to impose fines and penalties or to award compensation and costs. Other types of tribunal decisions might result in the allowance or disallowance of a benefit, leave or refusal to stay in the UK, or the extent of provision of special educational help for school-age children.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.
Your Skills And Experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Please make sure that you include your current duties and responsibilities in your CV.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.
Skilled Worker Visa
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Location
These posts are based at Birmingham Employment Tribunals, Centre City Tower, 13th Floor, 5-7 Hill Street, B5 4UU.
Proud to serve. Proud to keep justice going
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Your Skills And Experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Please make sure that you include your current duties and responsibilities in your CV.
Further details
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 5 days.
Skilled Worker Visa
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information.
Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.
Location
These posts are based at Birmingham Employment Tribunals, Centre City Tower, 13th Floor, 5-7 Hill Street, B5 4UU.
Person specification
Please Refer To Job Description
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7723?entityId=7723 #J-18808-Ljbffr
Administrative Officer - Birmingham (Ref: 7723) employer: Ministry of Justice UK
Contact Detail:
Ministry of Justice UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer - Birmingham (Ref: 7723)
✨Tip Number 1
Familiarise yourself with the HM Courts & Tribunals Service and its mission. Understanding their commitment to public service and justice will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Highlight your customer service skills in any conversations or networking opportunities. Since this role involves direct interaction with court users, demonstrating your ability to provide excellent support will set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to managing multiple tasks and prioritising effectively. This will show that you can thrive in a busy environment, which is crucial for the Administrative Officer role.
✨Tip Number 4
Network with current or former employees of HMCTS if possible. They can provide valuable insights into the work culture and expectations, helping you tailor your approach and demonstrate your understanding of the role during the application process.
We think you need these skills to ace Administrative Officer - Birmingham (Ref: 7723)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that align with the job description. Include specific examples of your administrative duties, customer service experience, and any software packages you are proficient in.
Craft a Strong Statement of Suitability: This is your chance to showcase why you're the perfect fit for the role. Address the lead criterion directly by demonstrating how your skills and experiences meet the requirements outlined in the job description.
Highlight Communication Skills: Since the role requires excellent written and verbal communication skills, provide examples of how you've effectively communicated with customers or colleagues in previous roles. This could be through emails, reports, or presentations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Administrative Officer.
How to prepare for a job interview at Ministry of Justice UK
✨Show Your Commitment to Public Service
During the interview, emphasise your dedication to public service and how you can contribute to making a difference in people's lives. Share any relevant experiences that highlight your commitment to helping others, especially in a customer-facing role.
✨Demonstrate Strong Communication Skills
As an Administrative Officer, effective communication is key. Be prepared to discuss how you've successfully communicated with customers or colleagues in the past. Use clear and concise language during the interview to showcase your verbal communication skills.
✨Highlight Your Organisational Abilities
The role requires excellent organisational skills. Be ready to provide examples of how you've managed multiple tasks or prioritised effectively in a busy environment. Discuss any tools or methods you use to stay organised and efficient.
✨Familiarise Yourself with HMCTS
Research HM Courts & Tribunals Service and understand its role in the justice system. Being knowledgeable about the organisation will show your genuine interest in the position and help you answer questions more effectively.