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- Tasks: Support court users with administrative tasks and customer service in a dynamic environment.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice across England and Wales.
- Benefits: Enjoy flexible working options, a generous pension scheme, and a supportive work culture.
- Why this job: Make a real impact by helping people navigate the justice system while developing your career.
- Qualifications: Strong communication skills and attention to detail are essential; multitasking is key!
- Other info: Full-time hours are 37 per week, with part-time options available.
The predicted salary is between 19200 - 28800 £ per year.
This position is based at BOURNEMOUTH COMBINED BOURNEMOUTH, BH7 7DS
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
- Preparing papers and files for court, tribunals, hearings and meetings
- Creating and updating records on our in-house computer system and data input
- Resulting courts accurately, interpreting accurately the information required on a court file.
- Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
- Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
- Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
Your Skills And Experience
With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
Please make sure that you include your current duties and responsibilities in your CV.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The successful candidate must be able to work full working days on a Monday, Thursday and Friday as a minimum.
Skilled Worker Visa .
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. The successful candidate must be able to work full working days on a Monday, Thursday and Friday as a minimum.
Skilled Worker Visa .
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information
Person specification
Please Refer To Job Description
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/7081?entityId=7081 #J-18808-Ljbffr
Admin Officer (Ref: 7081) employer: Ministry of Justice UK
Contact Detail:
Ministry of Justice UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer (Ref: 7081)
✨Tip Number 1
Familiarise yourself with the HM Courts & Tribunals Service (HMCTS) and its operations. Understanding their mission and values will help you align your responses during interviews, showcasing your commitment to public service.
✨Tip Number 2
Highlight your customer service skills in conversations or networking opportunities. Since this role involves regular contact with court users, demonstrating your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to multi-tasking and prioritising tasks. The ability to handle various duties efficiently is crucial for an Admin Officer, so be ready to share examples from your past experiences.
✨Tip Number 4
Network with current or former employees of HMCTS if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Admin Officer (Ref: 7081)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples that demonstrate your attention to detail, communication skills, and ability to manage multiple tasks.
Show Your Commitment to Public Service: Since this role is about serving the public and supporting the justice system, express your passion for public service in your application. Share any relevant experiences that showcase your dedication to making a difference.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Admin Officer role.
How to prepare for a job interview at Ministry of Justice UK
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an Admin Officer. Be prepared to discuss how your skills and experiences align with these duties, especially in providing administrative support and customer service.
✨Showcase Your Communication Skills
Since this role involves regular contact with court users and judiciary members, demonstrate your excellent verbal and written communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles.
✨Highlight Attention to Detail
Attention to detail is crucial for this position. Be ready to provide specific examples from your past work where your attention to detail made a significant impact, such as accurately preparing documents or verifying information.
✨Prepare for Behavioural Questions
The selection process will assess your behaviours, so prepare for questions that explore how you manage quality service and deliver at pace. Use the STAR method (Situation, Task, Action, Result) to structure your responses.