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- Tasks: Support court users with admin tasks and manage criminal digital files.
- Company: Join HM Courts & Tribunals Service, ensuring justice is accessible for all.
- Benefits: Enjoy flexible working options, a generous pension scheme, and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic environment.
- Qualifications: Good communication skills and a friendly attitude are essential; multitasking and software proficiency are a plus.
- Other info: Part-time roles available; must work at least 3 full days a week.
The predicted salary is between 19200 - 28800 £ per year.
These positions are based at CHICHESTER COMBINED CHICHESTER, PO19 1SX.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. Deal with a full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your Skills And Experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the successful candidate must be able to work a minimum of 3 full working days per week.
Skilled Worker Visa
From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service.
Fixed Term Appointments (MoJ Staff)
Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.
Loans
The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process.
Behaviours
We will assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Access to learning and development, a working environment that supports a range of flexible working options to enhance your work-life balance, a working culture which encourages inclusion and diversity, a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, season ticket advance.
Selection process details: This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Contact point for applicants:
Job Contact: Name: SSCL Recruitment Enquiries Team Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk Telephone: 0345 241 5359
Contact Detail:
Ministry of Justice UK Recruiting Team
moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer (Ref: 6387)
✨Tip Number 1
Familiarise yourself with the HM Courts & Tribunals Service and its mission. Understanding their commitment to public service and justice will help you align your responses during interviews, showcasing your passion for making a difference.
✨Tip Number 2
Highlight your customer service skills in conversations or networking events. Since the role involves direct interaction with court users, demonstrating your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to managing enquiries and administrative tasks. Being able to discuss specific examples of how you've handled similar situations will show your readiness for the role.
✨Tip Number 4
Connect with current or former employees of HMCTS on platforms like LinkedIn. Gaining insights from their experiences can provide valuable information about the work culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Admin Officer (Ref: 6387)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV, make sure to include specific examples of your previous administrative roles, customer service experience, and any relevant software skills. This will demonstrate your capability to handle the tasks outlined in the job description.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for public service and your commitment to delivering excellent support. Use this opportunity to explain why you want to work for HM Courts & Tribunals Service and how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Ministry of Justice UK
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Admin Officer. Familiarise yourself with the court system and the specific duties mentioned in the job description, such as managing digital files and handling enquiries from various stakeholders.
✨Showcase Your Communication Skills
As this role requires excellent written and verbal communication, prepare examples that demonstrate your ability to communicate effectively. Think about times when you've successfully resolved customer queries or collaborated with colleagues to achieve a common goal.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. You might want to share specific strategies or tools you use to stay organised and ensure that you can handle multiple tasks efficiently.
✨Emphasise Your Commitment to Public Service
Since the role is centred around serving the public and making a difference, express your passion for public service. Share any relevant experiences that highlight your dedication to helping others and contributing positively to the community.