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- Tasks: Ensure flawless quality in eCRM campaigns and email marketing deliveries.
- Company: Join Ministry of CRM, a leading agency blending data, creativity, and tech for exceptional customer experiences.
- Benefits: Enjoy a hybrid work environment, learning budget, and a supportive team culture.
- Why this job: Work with top global brands on impactful projects in a dynamic, innovative agency.
- Qualifications: 4+ years in QA, preferably in eCRM or email marketing, with strong attention to detail.
- Other info: Collaborate with creative minds and grow your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid - London, Chiswick Park
Type: Full-time
Experience Level: Mid-level (4+ years Agency Experienced)
About Us
At Ministry of CRM, we are a leading eCRM agency that combines data, creativity, and technology to deliver exceptional customer experiences. Our services span Salesforce Marketing Cloud (SFMC) development, lifecycle campaign management, design, and platform operations. As we continue to scale, we’re looking for a detail-obsessed QA Expert to ensure every customer touchpoint is flawless.
Role Overview
We’re seeking a meticulous and process-driven QA Expert to oversee the quality assurance of our CRM campaigns and email marketing deliveries. The ideal candidate has at least 4 years of experience in quality assurance, with specific expertise in email marketing and CRM workflows. You’ll be the final gatekeeper before campaigns go live, ensuring pixel-perfect designs, flawless email flows, and seamless user experiences across platforms.
Key Responsibilities
- Perform end-to-end quality assurance testing across eCRM journeys, triggered email campaigns, daily campaigns and platform workflows.
- Validate campaign logic, audience segmentation, dynamic content rules, and tracking.
- Perform visual, functional, and data integrity checks against briefs and technical specifications.
- Work closely with SFMC developers, CRM project managers, designers, and consultants to ensure quality at every touchpoint.
- Create and maintain QA checklists, test plans, and regression testing routines.
- Ensure GDPR and email compliance best practices are adhered to.
Requirements
- 4+ years of experience in QA, preferably within an eCRM, digital agency, or email marketing environment.
- Strong understanding of CRM platforms (Salesforce Marketing Cloud is a plus).
- Hands-on experience with email testing tools (e.g. Litmus, Email on Acid).
- Exceptional attention to detail and consistency.
- Familiarity with HTML/CSS and dynamic content logic in emails.
- Proactive, structured, and able to manage QA across multiple projects simultaneously.
- Strong communication, collaboration, and time-management skills.
- Keen eye for UX and content accuracy, ensuring consistent delivery.
- Experience with Monday.com, Jira, Figma or similar tools for workflow coordination and QA documentation.
Nice to Have
- Experience with Salesforce Marketing Cloud or similar enterprise ESPs.
- Understanding of campaign automation and customer journeys.
What We Offer
- A fast-paced, creative, and collaborative team.
- Opportunity to work with top-tier global brands.
- Learning and development budget.
- A culture that values precision, creativity, and impact.
- A supportive environment that encourages a can-do mindset and positive attitude.
Why Join Us?
- Collaborate with world-leading spirits brands on creative, high-impact projects.
- Be part of a dynamic team in a growing, innovative agency.
- Opportunities for professional growth and career development.
- Competitive compensation package and benefits.
If you’re an experienced Quality Assurance professional with a passion for email marketing and enjoy working closely with clients to deliver outstanding results, we’d love to hear from you! To apply, please send your CV and a brief cover letter to hr@ministryofcrm.com.
QA Expert – eCRM & Email Marketing employer: Ministry of CRM
Contact Detail:
Ministry of CRM Recruiting Team
hr@ministryofcrm.com
StudySmarter Expert Advice 🤫
We think this is how you could land QA Expert – eCRM & Email Marketing
✨Tip Number 1
Familiarise yourself with Salesforce Marketing Cloud and other email testing tools like Litmus or Email on Acid. Having hands-on experience with these platforms will not only boost your confidence but also demonstrate your technical skills during discussions.
✨Tip Number 2
Brush up on your knowledge of GDPR and email compliance best practices. Being well-versed in these regulations will show that you understand the importance of legal standards in email marketing, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your previous QA experiences in detail, especially those related to eCRM and email marketing. Highlight specific projects where you ensured quality assurance and how your contributions led to successful campaign outcomes.
✨Tip Number 4
Network with professionals in the eCRM and email marketing space. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview with us.
We think you need these skills to ace QA Expert – eCRM & Email Marketing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in quality assurance, particularly in eCRM and email marketing. Use specific examples that demonstrate your attention to detail and familiarity with tools like Salesforce Marketing Cloud.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality assurance and email marketing. Mention how your skills align with the responsibilities outlined in the job description, such as performing end-to-end testing and ensuring compliance with GDPR.
Showcase Relevant Skills: Emphasise your hands-on experience with email testing tools and your understanding of HTML/CSS. Highlight any experience you have with project management tools like Monday.com or Jira, as these are valuable for coordinating QA processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A flawless application reflects your attention to detail, which is crucial for a QA Expert role.
How to prepare for a job interview at Ministry of CRM
✨Showcase Your QA Expertise
Make sure to highlight your experience in quality assurance, especially within eCRM and email marketing. Be prepared to discuss specific projects where you ensured flawless campaign execution and how you tackled challenges.
✨Familiarise Yourself with Tools
Since the role involves using tools like Salesforce Marketing Cloud, Litmus, and Jira, brush up on your knowledge of these platforms. Mention any hands-on experience you have with them during the interview to demonstrate your readiness.
✨Prepare for Technical Questions
Expect questions related to HTML/CSS and dynamic content logic in emails. Be ready to explain how you validate campaign logic and perform data integrity checks, as this will show your technical proficiency.
✨Emphasise Attention to Detail
As a QA Expert, attention to detail is crucial. Share examples of how your meticulous nature has positively impacted previous projects, ensuring pixel-perfect designs and seamless user experiences.
