At a Glance
- Tasks: Support customers by resolving enquiries and delivering exceptional service.
- Company: Join the Mining Remediation Authority, making a real difference in communities.
- Benefits: Flexible hours, generous leave, wellbeing support, and funded learning opportunities.
- Other info: Inclusive environment welcoming diverse applicants; adjustments available during recruitment.
- Why this job: Make a positive impact while working independently in a supportive team.
- Qualifications: Customer service experience is a plus, but attitude and willingness to learn matter most.
The predicted salary is between 12 - 15 £ per hour.
About You
Are you looking for a part-time role where your work genuinely makes a difference? Join a supportive team where you can work independently, connect with people, and deliver great service every day. Do you take pride in helping people feel heard, supported, and understood? If creating a positive experience for customers matters to you, this could be the role you’ve been looking for.
We’re looking for someone who takes pride in doing a good job and creating a positive experience for others. You might:
- Enjoy helping people and finding solutions to their problems
- Be comfortable working independently and managing your own workload
- Also value being part of a friendly, supportive team
- Have good attention to detail, especially when working with information or data
- Be clear and confident when communicating, whether written or verbal
- Be organised and able to prioritise tasks
Experience in customer service is helpful, but not essential; what matters most is your approach, attitude, and willingness to learn. We welcome different ways of thinking and working. You don’t need to tick every box — if your experience looks a little different but you feel you could add value, we’d love to hear from you. We’re committed to creating an inclusive environment where everyone feels comfortable being themselves. If there’s anything we can do to support you through the application or interview process, please let us know.
About The Role
This is a part‑time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview). As a Customer Service Advisor, you’ll play a key role in supporting a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care.
You’ll:
- Respond to customer enquiries through our systems and channels
- Take responsibility for resolving issues wherever possible
- Know when to escalate more complex or technical queries to specialist teams
- Use our systems to interpret data and provide accurate, helpful information
- Offer guidance on our services, products, and the work we do as an organisation
- Build positive, trusting relationships with customers by really listening to their needs
At the heart of the role is delivering a high‑quality, supportive customer experience combining professionalism with empathy and a proactive approach. You’ll have the opportunity to work independently, while still being part of a supportive and collaborative team. We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
To find out more about the role, take a look at the job description.
Role location: Mansfield
Schedule:
Application closing date: 21st June 2026
Sifting date: 22nd June 2026
Interviews: w/c 29th June 2026 (If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)
Security: Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.
About Mining Remediation Authority
Why join us?
- Flexibility that fits your life – hybrid working and flexibility in how you manage your time
- Financial security for your future – including a pension with up to 29% employer contribution
- Time to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more days
- Support through life’s big moments – generous family leave and flexibility when you need it most
- Opportunities to grow – funded learning, development and professional subscriptions
- Wellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefits
Find out more about our full range of benefits and what it’s like to work with us here Life page.
About us
At the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.
Why this matters
You’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business Plan.
Inclusion matters to us
We’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone. We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.
Background support: If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you.
Customer Service Advisor - Part-Time 15 hours in Mansfield employer: Mininginformation
At the Mining Remediation Authority, we pride ourselves on being an excellent employer that values flexibility, inclusivity, and employee growth. Our part-time Customer Service Advisor role offers a supportive work culture where you can make a meaningful impact while enjoying generous benefits such as a substantial pension contribution, ample annual leave, and opportunities for professional development. Join us in making a difference for communities across Great Britain, all while working in a collaborative environment that prioritises your wellbeing and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-Time 15 hours in Mansfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Mining Remediation Authority. Understand their mission and values, and think about how your own experiences align with what they stand for. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer queries and showcase your problem-solving skills.
✨Tip Number 3
Be yourself! The Mining Remediation Authority values authenticity, so don’t be afraid to show your personality during the interview. Share your passion for helping others and how you can contribute to creating positive customer experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit!
We think you need these skills to ace Customer Service Advisor - Part-Time 15 hours in Mansfield
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your problem-solving skills and any relevant experience, even if it’s not directly in customer service. We love seeing how you can bring value!
Show Your Passion:Express your enthusiasm for helping others and creating positive experiences. We’re looking for someone who genuinely cares about making a difference, so let us know why this role excites you!
Check Your Details:Before hitting send, double-check your application for any typos or errors. Attention to detail is key in this role, and we want to see that you can present clear and confident communication right from the start!
How to prepare for a job interview at Mininginformation
✨Know the Company
Before your interview, take some time to research the Mining Remediation Authority. Understand their mission, values, and the impact they have on communities. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Even if you don't have extensive experience in customer service, think of examples from your past where you've helped others or resolved issues. Be ready to discuss how you approach problem-solving and how you ensure a positive experience for those you assist.
✨Practice Clear Communication
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to do a mock interview with a friend to get comfortable with expressing yourself.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the company culture. This shows that you're engaged and interested in finding a good fit for both you and the organisation.
