Mining Remediation Authority is seeking a Community Incident & Support Advisor based in Mansfield with hybrid working (2 days in the Mansfield office). You will handle frontline calls and emails, gather information, assess urgency, and escalate where needed to support residents affected by incidents and high-priority enquiries.
The role requires calm, empathetic communication, attention to detail, and the ability to manage competing enquiries while following procedures.
#J-18808-Ljbffr
Resident Incident Support Specialist in Mansfield employer: Mining Remediation
At the Mining Remediation Authority, we pride ourselves on being an excellent employer that offers meaningful work with a focus on environmental protection and community impact. Our hybrid working model provides flexibility, while our commitment to employee growth through funded learning and development ensures that you can thrive in your career. With generous benefits including a substantial pension contribution and wellbeing support, you'll find a supportive and inclusive culture that values your contributions and promotes a balanced work-life experience.
