At a Glance
- Tasks: Support customers by resolving enquiries and delivering exceptional service.
- Company: Join the Mining Remediation Authority, making a real difference in communities.
- Benefits: Flexible hours, generous leave, wellbeing support, and funded learning opportunities.
- Other info: Inclusive environment welcoming diverse applicants; adjustments available during recruitment.
- Why this job: Make a positive impact while working independently in a supportive team.
- Qualifications: Customer service experience is a plus, but attitude and willingness to learn matter most.
The predicted salary is between 28000 - 35000 £ per year.
About You
Are you looking for a part-time role where your work genuinely makes a difference? Join a supportive team where you can work independently, connect with people, and deliver great service every day. Do you take pride in helping people feel heard, supported, and understood? If creating a positive experience for customers matters to you, this could be the role you’ve been looking for.
We’re looking for someone who takes pride in doing a good job and creating a positive experience for others. You might:
- Enjoy helping people and finding solutions to their problems
- Be comfortable working independently and managing your own workload
- Also value being part of a friendly, supportive team
- Have good attention to detail, especially when working with information or data
- Be clear and confident when communicating, whether written or verbal
- Be organised and able to prioritise tasks
Experience in customer service is helpful, but not essential; what matters most is your approach, attitude, and willingness to learn. We welcome different ways of thinking and working. You don’t need to tick every box — if your experience looks a little different but you feel you could add value, we’d love to hear from you. We’re committed to creating an inclusive environment where everyone feels comfortable being themselves. If there’s anything we can do to support you through the application or interview process, please let us know.
About The Role
This is a part‑time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview). As a Customer Service Advisor, you’ll play a key role in supporting a wide range of customer enquiries. You’ll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care.
You’ll:
- Respond to customer enquiries through our systems and channels
- Take responsibility for resolving issues wherever possible
- Know when to escalate more complex or technical queries to specialist teams
- Use our systems to interpret data and provide accurate, helpful information
- Offer guidance on our services, products, and the work we do as an organisation
- Build positive, trusting relationships with customers by really listening to their needs
At the heart of the role is delivering a high‑quality, supportive customer experience combining professionalism with empathy and a proactive approach. You’ll have the opportunity to work independently, while still being part of a supportive and collaborative team. We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Role location: Mansfield
Schedule:
Application closing date: 21st June 2026
Sifting date: 22nd June 2026
Interviews: w/c 29th June 2026 (If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates)
Security: Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.
About Mining Remediation Authority
Why join us?
- Flexibility that fits your life – hybrid working and flexibility in how you manage your time
- Financial security for your future – including a pension with up to 29% employer contribution
- Time to recharge – 27.5 days’ annual leave plus bank holidays, with options to flex more days
- Support through life’s big moments – generous family leave and flexibility when you need it most
- Opportunities to grow – funded learning, development and professional subscriptions
- Wellbeing support you can use every day – including a monthly wellbeing allowance, confidential support and practical health benefits
About us
At the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We’re also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK’s net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve.
Why this matters
You’ll be joining an organisation that’s proud of the impact we make. We’re supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales.
Inclusion matters to us
We’re committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone. We offer a guaranteed interview scheme for disabled applicants and those from minority ethnic backgrounds who meet the minimum criteria.
If you need any adjustments as part of the recruitment process, please contact us at Recruitment@MiningRemediation.gov.uk or call 01623 637000 we’re here to support you.
Customer Service Advisor - Part-Time 15 hours in Mansfield employer: Mining Remediation
At the Mining Remediation Authority, we pride ourselves on being an excellent employer that values flexibility, inclusivity, and employee growth. Our supportive work culture fosters collaboration and independence, allowing you to make a meaningful impact while enjoying generous benefits such as a substantial pension contribution, ample annual leave, and wellbeing support. Join us in Mansfield, where your role as a Customer Service Advisor will not only enhance customer experiences but also contribute to our mission of safeguarding communities and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part-Time 15 hours in Mansfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mining Remediation and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mining Remediation and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part-Time 15 hours in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mining Remediation.
Get Familiar with Our Brand:Before applying, take some time to learn about Mining Remediation and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mining Remediation
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mining Remediation.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mining Remediation will surely appreciate.
