At a Glance
- Tasks: Support patients with diabetes care, providing product advice and troubleshooting.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Competitive salary, flexible benefits, and support for your career journey.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while working in a global team.
- Qualifications: Fluent in English and Finnish, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for an independent, talented Patient Services Representative who can provide product support to our customers using our equipment in Finland.
If you are emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford.
You will be supporting patients using our devices for diabetes care and you will be part of a wider team that speaks various languages, making this truly a global opportunity within our organization.
Responsibilities
- Provide advice and support to patients, dealers, distributors, and sales personnel, responding to product‑related questions and delivering safe and reliable support regarding order entry, delivery status, and order queries.
- Accurately and consistently document patient feedback and troubleshooting completed on the call.
- Ensure on or above‑target compliance with call quality standards and manage time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual Key Performance Indicators (KPIs).
- Act as a liaison between sales personnel and technical staff.
- Required Knowledge and Experience
- Fluency in English and Finnish, both written and oral.
- Knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during calls).
- 1–2 years of work experience in a customer service environment.
- Physical Job Requirements
The above statements describe the general nature and level of work being performed in this position; however they are not an exhaustive list of all required responsibilities and skills.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package.
We prioritize our employees’ well‑being, recognizing their contributions and supporting them at every stage of their career and life with a wide range of benefits, resources, and competitive compensation plans.
#J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Billingual Patient Services Rep - English and Finnish in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MiniMed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MiniMed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billingual Patient Services Rep - English and Finnish in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MiniMed:Your cover letter is your chance to shine! Tell us why you want to work at MiniMed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MiniMed!
How to prepare for a job interview at MiniMed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
