At a Glance
- Tasks: Provide proactive support to help people with diabetes manage their care effectively.
- Company: Join MiniMed, a leader in innovative diabetes solutions.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic team culture focused on innovation and personal growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Fluent in English and Spanish, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge And Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organized, with strong time management and ability to prioritize.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Patient Support Specialist (EN/ES) in Watford employer: MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Our inclusive work culture fosters collaboration and innovation, allowing you to make a meaningful impact in the lives of people living with diabetes while enjoying a competitive salary and flexible benefits. With ample opportunities for professional development and a commitment to recognising your contributions, MiniMed is the perfect place to build a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Support Specialist (EN/ES) in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at MiniMed. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to patient support. Show us your bilingual skills and how you can make a difference!
✨Tip Number 3
Follow up after your interview with a thank-you email. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for helping people with diabetes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We want to hear from you!
We think you need these skills to ace Bilingual Patient Support Specialist (EN/ES) in Watford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping people with diabetes shine through. We want to see how you can make a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your CV:Make sure your CV is tailored to the role of Bilingual Patient Support Specialist. Highlight your customer service experience and any bilingual skills, especially in English and Spanish, as these are key for us.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as this reflects the strong communication skills we’re looking for.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. Prepare to switch between languages seamlessly, as you may be asked to demonstrate your ability to communicate effectively with diverse clients.
✨Know the Company Inside Out
Familiarise yourself with MiniMed's mission and values, especially their commitment to improving the lives of people with diabetes. Understanding their products and services will help you articulate how you can contribute to their goals during the interview.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles and how they relate to the responsibilities of a Patient Support Specialist. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, demonstrating your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage multiple priorities or adapt to changing situations, and be prepared to explain how you handled them effectively.
