At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Competitive salary, flexible benefits, and a people-first culture.
- Other info: Hybrid work environment with a diverse, supportive team.
- Why this job: Make a real difference in the lives of people living with diabetes globally.
- Qualifications: Fluent in Swedish and English, with customer service experience.
The predicted salary is between 30000 - 40000 € per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Swedish speaker, are emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Sweden who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge And Experience
- Swedish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits And Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Patient Services Representative (Swedish & English) in Watford employer: MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the workplace. Our hybrid role as a Bilingual Patient Services Representative in Watford offers a supportive work culture where employees are encouraged to grow and develop their skills while making a meaningful impact on the lives of those living with diabetes. With a competitive salary, flexible benefits, and a commitment to recognising employee contributions, MiniMed is dedicated to fostering a fulfilling career journey for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Services Representative (Swedish & English) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their commitment to making a difference in diabetes care. This will help you connect your personal experiences and skills to what they stand for during interviews.
✨Tip Number 2
Practice your Swedish and English communication skills! Since you'll be supporting clients in both languages, it’s crucial to be fluent and confident. Try role-playing common customer service scenarios with a friend or even in front of a mirror.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the MiniMed team and making a positive impact.
We think you need these skills to ace Bilingual Patient Services Representative (Swedish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires both Swedish and English, make sure to highlight your proficiency in both languages. Use examples from your past experiences where you’ve successfully communicated in these languages, especially in customer service settings.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what MiniMed is looking for. We want to see how you can contribute to making a difference in the lives of people living with diabetes, so don’t hold back!
Be Personable and Empathetic:This role is all about providing support and understanding to customers. In your application, share stories that showcase your emotional intelligence and empathy. We love seeing candidates who genuinely care about helping others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MiniMed!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Language Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Showcase Your Empathy
As a Patient Services Representative, emotional intelligence is key. Think of examples from your past where you've successfully handled difficult customer situations with empathy. Be ready to share these stories to highlight your ability to connect with customers on a personal level.
✨Familiarise Yourself with Diabetes Care
Understanding the products and services related to diabetes care will give you an edge. Do some research on MiniMed’s offerings and be prepared to discuss how you can support customers using their devices. This shows your genuine interest in the role and the company.
✨Prepare for Multi-Tasking Scenarios
In this role, you'll need to juggle multiple tasks efficiently. Think about how you’ve managed similar situations in the past, especially in a customer service environment. Be ready to explain your strategies for prioritising calls and managing time effectively to meet KPIs.
