At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Competitive salary, flexible benefits, and a people-first culture.
- Other info: Hybrid work environment with a diverse, supportive team.
- Why this job: Make a real difference in the lives of people living with diabetes globally.
- Qualifications: Fluent in Danish and English, with 1-2 years in customer service.
The predicted salary is between 30000 - 40000 € per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Denmark who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on or above-target compliance with call quality standards and manages time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience
- Danish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during the call).
- 1-2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Patient Services Representative (Danish & English) in Watford employer: MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the healthcare sector. Our Watford location offers a supportive hybrid work environment, competitive salary, and a comprehensive benefits package, ensuring our employees thrive both personally and professionally. Join us to make a meaningful impact in the lives of people living with diabetes while enjoying opportunities for growth and collaboration within a diverse, multilingual team.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Services Representative (Danish & English) in Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at MiniMed on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Bilingual Patient Services Representative role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations, especially in both Danish and English. This will show your potential employers that you're ready to tackle the challenges head-on!
✨Tip Number 3
Show off your empathy and emotional intelligence during interviews. Share personal stories where you've made a difference in someone's life, especially in a customer service context. This is key for a role that supports people living with diabetes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the MiniMed family.
We think you need these skills to ace Bilingual Patient Services Representative (Danish & English) in Watford
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires Danish and English, make sure to highlight your proficiency in both languages. Use clear examples of how you've used these skills in previous roles or experiences to connect with customers.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention specific responsibilities and how your past experiences relate to them. This shows us you’re genuinely interested!
Be Personable and Empathetic:As a Patient Services Representative, emotional intelligence is key. Share stories that demonstrate your ability to connect with customers and provide support. We want to see your compassionate side shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Danish and English
Since this role requires fluency in both Danish and English, make sure you’re comfortable switching between the two languages. Practise common customer service phrases and technical terms that might come up during the interview.
✨Show Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples from your past experiences where you demonstrated empathy and understanding towards customers, especially in challenging situations.
✨Familiarise Yourself with Diabetes Care
Understanding the products and services related to diabetes care will give you an edge. Research MiniMed’s offerings and be ready to discuss how you can support customers using their devices effectively.
✨Demonstrate Multi-Tasking Skills
This role involves navigating multiple systems while assisting customers. During the interview, highlight your ability to manage various tasks simultaneously, perhaps by sharing specific examples from previous jobs where you successfully juggled responsibilities.
