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- Tasks: Provide proactive support to help people with diabetes manage their care effectively.
- Company: Join MiniMed, a leader in innovative diabetes solutions.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic team culture focused on innovation and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Fluent in English and Italian, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You will lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Key Responsibilities- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Italian.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & CompensationMiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMedWe want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we’ve been redefining what’s possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we’re dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Service Representative (English & Italian) in Watford employer: MiniMed
Contact Detail:
MiniMed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Representative (English & Italian) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their focus on making a difference for people with diabetes. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills in both English and Italian. Since this role is bilingual, being able to switch seamlessly between languages will impress your interviewers and demonstrate your capability to connect with diverse customers.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer scenarios, especially those related to diabetes care. This shows that you can think on your feet and are ready to provide proactive support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable navigating digital platforms, which is key in a MedTech environment.
We think you need these skills to ace Bilingual Customer Service Representative (English & Italian) in Watford
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping people in both English and Italian, make sure to highlight your bilingual abilities. Use examples from your past experiences where you’ve successfully communicated in both languages to show us you’re the right fit!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your skills and experiences align with the job description. We love seeing candidates who take the initiative to connect their background with what we do at MiniMed.
Be Proactive in Your Approach: We’re looking for someone who embodies a proactive mindset. In your application, share instances where you’ve taken the lead in customer service situations or improved processes. This will show us that you’re ready to jump in and make a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about MiniMed and what we stand for!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both English and Italian, make sure to practice speaking and understanding both languages. You might be asked to demonstrate your language skills during the interview, so consider preparing a few scenarios where you can showcase your ability to communicate effectively in both languages.
✨Know the Company Inside Out
Familiarise yourself with MiniMed's mission and values, especially their commitment to improving the lives of people with diabetes. Understanding their products and services will help you answer questions more confidently and show that you're genuinely interested in the company and its goals.
✨Prepare for Customer Scenarios
Think about common customer service situations you might encounter in this role. Prepare examples from your past experience where you successfully resolved issues or provided exceptional support. This will demonstrate your proactive approach and customer-first mindset, which are crucial for this position.
✨Show Off Your Organisational Skills
The job requires strong time management and the ability to prioritise tasks. Be ready to discuss how you manage your workload and meet KPIs in previous roles. You could even share specific tools or methods you use to stay organised, as this will highlight your adaptability in a fast-paced environment.