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- Tasks: Support people with diabetes through proactive calls and guidance on their therapy journey.
- Company: Join MiniMed, a leader in innovative diabetes care.
- Benefits: Competitive salary, flexible benefits, and resources for career growth.
- Other info: Dynamic team environment with opportunities for personal and professional development.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Fluent in English and Finnish, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for a passionate and empathetic WeCare Patient Services Specialist to join our team, supporting people with diabetes across their therapy journey. In this role, you will play a key part in driving patient retention and engagement during the onboarding phase for insulin pump and continuous glucose monitoring (CGM) therapy. Through a combination of dynamic outbound and inbound calls, you will provide product education, therapy coaching, lifestyle guidance, and goal setting to help patients get the most out of their MiniMedâ„¢ systems.
Key Responsibilities- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Finnish.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organized, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & CompensationMiniMed offers a competitive salary and flexible benefits package. Benefits include a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Bilingual Customer Service Representative (English & Finnish) in Watford employer: MiniMed
Contact Detail:
MiniMed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Representative (English & Finnish) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their focus on innovation and patient care. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role requires strong interpersonal abilities, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your bilingual skills! Make sure to highlight your fluency in English and Finnish during interviews. You could even prepare a few phrases in Finnish to demonstrate your language skills and impress the interviewers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure to submit it on our platform. This way, we can keep track of your progress and get you one step closer to joining our amazing team.
We think you need these skills to ace Bilingual Customer Service Representative (English & Finnish) in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how you can make a difference in the lives of people living with diabetes, so share any relevant experiences that highlight your empathy and commitment.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your customer service experience and any bilingual skills, especially in English and Finnish. We love seeing how your background aligns with our mission at MiniMed!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at MiniMed
✨Know Your Stuff
Make sure you understand the products and services MiniMed offers, especially around insulin pumps and CGM therapy. Brush up on diabetes management basics and be ready to discuss how you can help patients navigate their journey.
✨Show Off Your Language Skills
Since this role requires fluency in both English and Finnish, practice switching between the two languages. Be prepared to demonstrate your bilingual skills during the interview, as effective communication is key in customer service.
✨Emphasise Empathy
This position is all about supporting people with diabetes, so highlight your empathetic approach. Share examples from your past experiences where you've helped customers feel understood and supported, especially in challenging situations.
✨Be Proactive and Organised
Demonstrate your proactive nature by discussing how you manage your time and prioritise tasks. Prepare to share specific strategies you've used in previous roles to stay organised and meet KPIs, as this will show you're a great fit for the fast-paced environment.