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- Tasks: Support people with diabetes through proactive outreach and education on therapy management.
- Company: Join MiniMed, a leader in innovative diabetes care solutions.
- Benefits: Competitive salary, flexible benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth in the MedTech industry.
- Why this job: Make a real difference in patients' lives while growing your career in a compassionate team.
- Qualifications: Fluent in English and German, with customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for a passionate and empathetic WeCare Patient Services Specialist to join our team, supporting people with diabetes across their therapy journey. In this role, you will play a key part in driving patient retention and engagement during the onboarding phase for insulin pump and continuous glucose monitoring (CGM) therapy. Through a combination of dynamic outbound and inbound calls, you will provide product education, therapy coaching, lifestyle guidance, and goal setting to help patients get the most out of your MiniMedâ„¢ systems.
Key Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.
Required Knowledge And Experience
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and German.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Proactive and organized, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Service Representative (English and German) in Watford employer: MiniMed
Contact Detail:
MiniMed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Representative (English and German) in Watford
✨Tip Number 1
Get to know the company inside out! Research MiniMed's mission and values, especially their focus on making a difference for people with diabetes. This will help you connect your passion for customer service with their goals during interviews.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and German, make sure you're comfortable switching between the two languages. Role-play common customer scenarios to boost your confidence.
✨Tip Number 3
Show off your empathy! In your conversations, highlight your ability to understand and support customers' needs. Share examples of how you've helped others in previous roles, especially in challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the MiniMed team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Bilingual Customer Service Representative (English and German) in Watford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping people with diabetes shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any bilingual skills. We love seeing how your background aligns with our mission at MiniMed.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with MiniMed.
How to prepare for a job interview at MiniMed
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and German, make sure to practice speaking and understanding both languages. You might be asked to switch between them during the interview, so being comfortable with technical terms related to diabetes care in both languages will give you an edge.
✨Know the Company and Its Mission
Familiarise yourself with MiniMed's mission to support people living with diabetes. Understanding their products and how they impact patients' lives will show your genuine interest in the role and help you connect your answers to their values during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service experience. Think of specific examples from your past roles where you successfully handled difficult situations or provided exceptional support, especially in a contact centre environment.
✨Show Your Empathy and Passion
This role is all about helping others, so be ready to demonstrate your empathy and passion for patient care. Share stories that highlight your commitment to making a difference in people's lives, particularly in a healthcare setting, to resonate with the interviewers.