At a Glance
- Tasks: Support customers and streamline order processes in a dynamic environment.
- Company: Join MiniMed, a leader in diabetes innovation with a people-first culture.
- Benefits: Enjoy flexible work, health insurance, and growth opportunities.
- Other info: 12-month fixed term contract with hybrid work model.
- Why this job: Make a real difference in the lives of people living with diabetes.
- Qualifications: Fluent in English and Portuguese, with ERP and CRM experience.
The predicted salary is between 29250 - 35750 £ per year.
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
At Minimed, we value what makes you unique.
Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.
A new position is available to support the Customer Care team.
If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.
This is a 12 month fixed term contract position based in the Watford office (hybrid work model).
- A Day at Minimed
- Provide daily support in Minimed's "order-to-delivery" processes.
- Provide professional support to the Center of Excellence and the field sales team
- Contribute to the company's customer satisfaction goals.
- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
- Take charge of incident resolution and reactive communication with the client or patient.
- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
- Be responsible for registering and documenting client or patient details in internal systems.
Skills we need
- Previous experience with ERP—preferably SAP—and CRM Salesforce
- Strong communication skills
- Structured work style, resilience, and customer focus
- Motivation for process improvement
- Ability to motivate others to pursue common goals
- Positive and proactive attitude, flexibility
- Fluent English and a preference for Portuguese
We offer
- We offer a competitive salary and benefits package to all our employees:
- Flexible work environment
- Health insurance
- Training and growth opportunities
- Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package
At Mini Med, we put people first.
A commitment to our employees lives at the core of our values: We recognize their contributions.
They share in the success they help create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About Mini Med
We want to make every day a better day for people living with diabetes.
Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.
For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford employer: MiniMed
At MiniMed, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. As a Hybrid Customer Care & Supply Chain Specialist in Watford, you'll benefit from flexible working arrangements, comprehensive training programmes, and opportunities for professional growth within a supportive team environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant location that prioritises employee well-being and satisfaction.
