At a Glance
- Tasks: Support customers and streamline order processes in a dynamic environment.
- Company: Join MiniMed, a leader in diabetes innovation with a people-first culture.
- Benefits: Enjoy flexible work, health insurance, and growth opportunities.
- Other info: 12-month fixed term contract with hybrid work model.
- Why this job: Make a real difference in the lives of people living with diabetes.
- Qualifications: Fluent in English and Portuguese, with ERP and CRM experience.
The predicted salary is between 29250 - 35750 £ per year.
At Mini Med, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe.
You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
At Minimed, we value what makes you unique.
Join a company that thinks differently to solve problems, move forward, and deliver meaningful innovations to our patients with diabetes.
A new position is available to support the Customer Care team.
If you believe you have the skills and motivation to work in this dynamic and exciting environment, supporting our patients and the business, read on and apply.
This is a 12 month fixed term contract position based in the Watford office (hybrid work model).
- A Day at Minimed
- Provide daily support in Minimed's "order-to-delivery" processes.
- Provide professional support to the Center of Excellence and the field sales team
- Contribute to the company's customer satisfaction goals.
- Handle all incoming calls and emails in shared inboxes, prioritizing urgent inquiries and orders, and taking responsibility until resolution.
- Take charge of incident resolution and reactive communication with the client or patient.
- Contribute to the improvement and standardization of processes (internal and external) and be able to participate in or lead projects.
- Be responsible for registering and documenting client or patient details in internal systems.
Skills we need
- Previous experience with ERP—preferably SAP—and CRM Salesforce
- Strong communication skills
- Structured work style, resilience, and customer focus
- Motivation for process improvement
- Ability to motivate others to pursue common goals
- Positive and proactive attitude, flexibility
- Fluent English and a preference for Portuguese
We offer
- We offer a competitive salary and benefits package to all our employees:
- Flexible work environment
- Health insurance
- Training and growth opportunities
- Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Mini Med offers a competitive salary and flexible benefits package
At Mini Med, we put people first.
A commitment to our employees lives at the core of our values: We recognize their contributions.
They share in the success they help create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About Mini Med
We want to make every day a better day for people living with diabetes.
Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis.
For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford employer: MiniMed
At MiniMed, we pride ourselves on being an exceptional employer that values innovation and compassion in the workplace. Our Watford location offers a hybrid work environment, fostering a supportive culture where employees can thrive while making a meaningful impact on the lives of people with diabetes. With competitive salaries, flexible benefits, and ample opportunities for personal and professional growth, joining our dedicated team means becoming part of a global mission to improve health outcomes and enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like MiniMed.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like MiniMed. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Bilingual Customer Care & Supply Chain Representative (English & Portuguese) in Watford
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to MiniMed.
How to prepare for a job interview at MiniMed
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in MiniMed's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services MiniMed offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
