At a Glance
- Tasks: Provide empathetic customer support to clients using diabetes care equipment.
- Company: Join MiniMed, a leader in diabetes innovation and care.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with a focus on innovation and compassion.
- Why this job: Make a real difference in people's lives while working in a global team.
- Qualifications: Fluent in Norwegian and English, with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Norwegian speaker, emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Norway who are using our devices for diabetes care and you will be part of a wider team who speak various languages, so this truly is a global opportunity within our organization.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documenting customer feedback and troubleshooting completed on the call.
- Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritising calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge And Experience
- Norwegian required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- 1-2 years work experience in a customer service environment.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Patient Services Representative employer: MiniMed
At MiniMed, we pride ourselves on fostering a supportive and innovative work environment where our employees can thrive while making a meaningful impact in the lives of those living with diabetes. Our hybrid working model in Watford allows for flexibility, and we offer comprehensive training and development opportunities to help you grow your career. Join our diverse team and be part of a global mission to enhance diabetes care, all while enjoying a culture that values empathy and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Representative
✨Tip Number 1
Get to know the company! Research MiniMed and understand their mission in diabetes care. This will help you connect your personal values with theirs during interviews.
✨Tip Number 2
Practice your Norwegian and English skills! Since you'll be supporting clients in Norway, being fluent in both languages is key. Try role-playing customer service scenarios with a friend.
✨Tip Number 3
Show off your emotional intelligence! Prepare examples of how you've handled difficult customer situations in the past. This will demonstrate your empathy and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at MiniMed.
We think you need these skills to ace Patient Services Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Patient Services Representative. Highlight any relevant experience in customer service and your language skills, especially Norwegian and English. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your empathy and emotional intelligence, which are key for this role. Tell us why you're passionate about helping people with diabetes and how you can contribute to our mission at MiniMed.
Showcase Your Multi-tasking Skills:In your application, mention any experiences where you've successfully juggled multiple tasks. This role requires effective time management and the ability to navigate between programs, so let us know how you've handled similar situations in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MiniMed
✨Know Your Stuff
Make sure you understand the products and services MiniMed offers, especially those related to diabetes care. Familiarise yourself with common customer queries and technical support issues so you can demonstrate your knowledge during the interview.
✨Show Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples of how you've handled difficult customer interactions in the past, showcasing your ability to empathise and provide compassionate support.
✨Practice Your Norwegian
Since you'll be supporting clients in Norway, brush up on your Norwegian language skills. Be ready to demonstrate your fluency in both Norwegian and English during the interview, as this will be crucial for the role.
✨Highlight Your Multi-Tasking Skills
The role requires effective multi-tasking, so think of instances where you've successfully managed multiple tasks at once. Be prepared to discuss how you navigate between different systems and maintain high-quality service under pressure.
