At a Glance
- Tasks: Provide empathetic customer support to Danish-speaking clients using diabetes care devices.
- Company: Join MiniMed, a leader in diabetes innovation and compassionate care.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to improving diabetes care worldwide.
- Why this job: Make a real difference in people's lives while developing your career in a global team.
- Qualifications: Fluent in Danish and English, with 1-2 years of customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our clients in Denmark who are using our devices for diabetes care and you will be part of a wider team who speak various languages so this truly is a global opportunity within our organisation.
Responsibilities
- Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.
- Accurately and consistently documents customer feedback and troubleshooting completed on the call.
- Ensures on or above-target compliance with call quality standards and manages time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
- Acts as a liaison between sales personnel and technical staff.
Required Knowledge and Experience
- Danish required together with English both written and oral.
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Effective multi‑tasking (navigating between programs to access customer data and input text during the call).
- 1‑2 years work experience in a customer service environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits
Bilingual Patient Services Representative (Danish & English) employer: MiniMed
At MiniMed, we pride ourselves on fostering a supportive and innovative work environment where our employees can thrive. As a Bilingual Patient Services Representative in Watford, you will not only contribute to meaningful healthcare solutions for diabetes patients but also enjoy a hybrid working model, competitive benefits, and opportunities for personal and professional growth within a diverse, multilingual team. Join us in making a difference while advancing your career in a compassionate and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Patient Services Representative (Danish & English)
✨Tip Number 1
Network like a pro! Reach out to current employees at MiniMed on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Bilingual Patient Services Representative role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations with clients, especially in both Danish and English. This will show your problem-solving skills and language proficiency!
✨Tip Number 3
Show off your empathy! In your conversations, whether it's during networking or interviews, highlight your emotional intelligence and ability to connect with customers. This is key for a role that supports people living with diabetes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MiniMed team!
We think you need these skills to ace Bilingual Patient Services Representative (Danish & English)
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a bilingual superstar, make sure to highlight your Danish and English skills right from the start. Use both languages in your application where appropriate to show us you're the real deal!
Tailor Your Experience:Take a good look at the job description and match your experience to what we’re looking for. If you've got customer service experience, share specific examples that demonstrate your ability to support clients effectively.
Be Personable and Empathetic:We want someone who can connect with our customers on an emotional level. In your application, let your personality shine through! Share stories that showcase your empathy and understanding in customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you into our system quickly. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Language Skills
Since this role requires fluency in both Danish and English, make sure you’re comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your proficiency and confidence.
✨Showcase Your Empathy
As a Patient Services Representative, emotional intelligence is key. Prepare examples from your past experiences where you demonstrated empathy and understanding towards customers, especially in challenging situations. This will highlight your suitability for the role.
✨Familiarise Yourself with Diabetes Care
Understanding the products and services related to diabetes care can set you apart. Do some research on MiniMed’s offerings and be ready to discuss how you can support customers using these devices. This shows initiative and genuine interest in the role.
✨Prepare for Multi-Tasking Questions
Given the need for effective multi-tasking in this position, think of examples where you successfully managed multiple tasks or navigated different systems simultaneously. Be ready to explain your thought process and how you prioritised your workload.
