At a Glance
- Tasks: Provide proactive support to people with diabetes, guiding them through their therapy journey.
- Company: Join MiniMed, a leader in diabetes care and innovation.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for career growth.
- Other info: Dynamic team atmosphere with a focus on innovation and personal development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Fluent in English and Spanish, with customer service experience and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the MiniMed therapy journey. Your focus will be to build confidence, enable therapy success, and strengthen long-term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.
Responsibilities
- Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long-term retention.
- Guide people with diabetes and carers to education, resources, and self-service tools that simplify care and enable self-management.
- Contribute to ongoing program and process improvements to enhance outreach effectiveness.
- Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
- Manage proactive outreach, follow-ups, and administrative tasks effectively while meeting KPIs.
Qualifications
- Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
- Multilingual, fluent in English and Spanish.
- Strong communication and interpersonal skills with a customer-first mindset.
- Proactive and organised, with strong time management and ability to prioritise.
- Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving MedTech environment.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Bilingual Customer Service Representative (English & Spanish) employer: MiniMed
At MiniMed, we pride ourselves on fostering a supportive and innovative work environment where employees can thrive while making a meaningful impact on the lives of those living with diabetes. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative culture that encourages proactive engagement and teamwork. Located in a vibrant community, we offer competitive benefits and a chance to be part of a mission-driven organisation dedicated to improving health outcomes globally.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative (English & Spanish)
✨Tip Number 1
Network like a pro! Reach out to current employees at MiniMed on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations or questions from customers. We want you to shine and show off your bilingual skills!
✨Tip Number 3
Show your passion for helping others! In your conversations, whether in interviews or networking, highlight your commitment to making a difference in the lives of people with diabetes. It’s all about that customer-first mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MiniMed team and contributing to their mission.
We think you need these skills to ace Bilingual Customer Service Representative (English & Spanish)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Bilingual Customer Service Representative role. Highlight your experience in customer service, especially in a contact centre or similar environment, and don’t forget to showcase your bilingual skills in English and Spanish!
Showcase Your Communication Skills:Since this role is all about helping people with diabetes, it’s crucial to demonstrate your strong communication and interpersonal skills. Use examples from your past experiences where you’ve successfully engaged with customers and provided support.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention any proactive outreach or support you’ve provided in previous roles. This will show us that you’re ready to help make every day a better day for our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MiniMed!
How to prepare for a job interview at MiniMed
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. You might be asked to switch between languages or answer questions in both, so being comfortable with technical terms related to diabetes care in both languages will give you an edge.
✨Know the Company and Its Mission
Familiarise yourself with MiniMed's mission and values. Understanding their commitment to improving the lives of people with diabetes will help you align your answers with their goals. Be ready to discuss how your personal values resonate with their mission during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional support. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Proactive Mindset
This role emphasises proactive outreach, so be prepared to discuss how you've taken initiative in previous roles. Share specific examples of how you’ve gone above and beyond to support customers or improve processes, demonstrating your proactive approach and problem-solving skills.
