About the Role At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a fluent English speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis. You will be supporting our customers in the UK and Ireland who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation. Responsibilities Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support. Accurately and consistently documenting customer feedback and troubleshooting completed on the call. Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI). Acts as a liaison between sales personnel and technical staff. Required Knowledge and Experience English both written and oral. Requires full job knowledge of systems and procedures obtained through prior work experience or education. Effective multi-tasking (navigating between programs to access customer data and input text during call). 1-2 years work experience in a customer service environment. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits
Patient Services Rep II employer: MiniMed Group
At MiniMed, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our employees. Located in Watford, our hybrid work model fosters a flexible and inclusive environment where you can thrive while making a meaningful impact on the lives of people living with diabetes. With competitive salaries, comprehensive benefits, and abundant opportunities for professional development, we are committed to supporting your career journey in a culture that values innovation and collaboration.
