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For Companies At a Glance
- Tasks: Manage client communication and provide care for pets in a supportive environment.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal welfare.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in reception or animal care, with strong communication and empathy skills.
- Other info: Be part of a diverse team focused on putting pets first.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as a Veterinary Receptionist / Patient Care Assistant! Are you ready to put pets first? At CVS Vets, we make pets a priority every day. We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist / Patient Care Assistant at our MiNightVet Hillsborough.
Role Details
- Location: Based at our MiNight site in Hillsborough - 50 Old Coach Road, Hillsborough, Lisburn, BT26 6PB
- Contract: Permanent
- Hours: 12.5 hours per week
- Shift Pattern: Saturday and Sunday, with shifts between the hours of 09:00 – 19:00
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
- Assisting with Vets and Nurses in helping to restrain patients for treatment
- Running internal lab samples
- Cleaning, feeding and walking patients
- General cleaning duties
Who We’re Looking For
- Previous experience as a Receptionist; experience in a veterinary setting is a bonus!
- Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve. Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist / Patient Care Assistant employer: MiNightVet Hillsborough (Cromlyn House)
Contact Detail:
MiNightVet Hillsborough (Cromlyn House) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist / Patient Care Assistant
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their mission. Understanding their values will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence in handling calls and greeting clients warmly.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled emotional situations with grace. This role is all about providing support to pet owners, so let your compassion shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at CVS Vets. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Receptionist / Patient Care Assistant
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us why you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your previous receptionist experience and any skills that align with what we’re looking for, like communication and customer service.
Be Professional Yet Personable: While we want to see your personality, remember to keep it professional. Use a friendly tone but ensure your application is well-structured and free from errors to make a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at MiNightVet Hillsborough (Cromlyn House)
✨Know Your Stuff About Pets
Brush up on your knowledge of animal care and welfare. Be ready to discuss your experience with pets, whether it's through previous jobs or personal experiences. Showing genuine passion for animals will resonate well with the interviewers.
✨Practice Your Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Practice answering common questions about handling calls, scheduling appointments, and dealing with distressed pet owners. Clear and empathetic communication is key!
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided outstanding customer service. Highlight situations where you went above and beyond to help clients, especially in emotional circumstances. This will demonstrate your ability to handle the sensitive nature of the role.
✨Familiarise Yourself with the Practice
Do some research on CVS Vets and their mission to put pets first. Understanding their values and how they operate will help you align your answers with what they’re looking for. It shows that you're genuinely interested in being part of their team.
