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For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Enjoy a clear career pathway with training opportunities and a diverse workplace.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as an Out-of-Hours Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of an OOH Veterinary Receptionist at our MiNightVet Chester.
Role Details
- Location: To be based at our site in Chester - Units E&F, Telford Court, Gates Lane, Chestergates Road, Chester, CH1 6LT
- Contract: 12 Month Fixed Term Contract
- Hours: 12.63 hours per week
- Shift Pattern: It will be a 4-week rolling rota:
- Week 1 - Tuesday 18.30 - 23.00 and Wednesday 18.30 - 23.00
- Week 2 - Tuesday 18.30 - 23.00 and Wednesday 18.30 - 23.00
- Week 3 - Tuesday 18.30 - 23.00, Wednesday 18.30 - 23.00, Saturday 13.00 - 19.00 and Sunday 10.00 - 19.00
- Week 4 - Tuesday 18.30 - 23.00 and Wednesday 18.30 - 23.00
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve. Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Out of Hours Veterinary Receptionist in Chester employer: MiNightVet Chester (Chestergates)
Contact Detail:
MiNightVet Chester (Chestergates) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Veterinary Receptionist in Chester
✨Tip Number 1
Get to know the company! Research CVS Vets and their values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about putting pets first.
✨Tip Number 2
Practice your communication skills. As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to nail down how you’d handle different scenarios, especially those emotional ones.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help convey your enthusiasm for the role and the care you’ll provide to clients and their pets.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Out of Hours Veterinary Receptionist in Chester
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role of an Out-of-Hours Veterinary Receptionist!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. Remember, you'll be the first point of contact for clients, so we want to see your friendly side as well!
Apply Through Our Website: Don't forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets.
How to prepare for a job interview at MiNightVet Chester (Chestergates)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pet issues and veterinary practices. Being able to discuss specific scenarios or show understanding of animal care will impress the interviewers at CVS Vets.
✨Showcase Your Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Prepare examples of how you've handled difficult conversations or provided excellent customer service in the past.
✨Demonstrate Your Team Spirit
CVS Vets values teamwork, so be ready to share experiences where you collaborated effectively with others. Highlight your ability to support colleagues and contribute positively to a team environment.
✨Prepare for Emotional Situations
Working in a veterinary setting can be emotionally challenging. Think about how you would handle distressing situations with clients. Show that you can provide empathy while maintaining professionalism, which is crucial for this role.
