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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every weekend.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Be part of a supportive team with clear career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Weekend Veterinary Receptionist at our MiNight Vet Carmarthen.
Role Details
- Location: To be based at our Carmarthen site - Llysonnen Road, Llanllwch, Carmarthen, SA31 3SA
- Contract: Permanent
- Hours: 16 hours per week
- Shift Pattern: Every Saturday and Sunday 08.30 - 17.00 with 30 minutes for lunch
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job - it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you. Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Weekend Veterinary Receptionist in Carmarthen employer: MiNight Carmarthen
Contact Detail:
MiNight Carmarthen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Veterinary Receptionist in Carmarthen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets. Understand their mission and values, especially their commitment to putting pets first. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients regularly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face, like scheduling appointments or addressing client concerns.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled emotional situations in the past. Whether it's comforting a distressed pet owner or managing a tough customer, demonstrating your ability to provide emotional support will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS Vets site. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it gives us a chance to see your application in the best light!
We think you need these skills to ace Weekend Veterinary Receptionist in Carmarthen
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role of a Weekend Veterinary Receptionist, so don’t hold back!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. Remember, you'll be the first point of contact for clients, so we want to see your friendly side while maintaining that professional touch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at MiNight Carmarthen
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care, behaviour, and health will show your passion for animals and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend to simulate common scenarios you might face as a receptionist.
✨Show Empathy and Resilience
Prepare to discuss how you've handled emotional situations in the past. Share examples that highlight your ability to provide support and understanding to clients during tough times.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your previous experience aligns with the responsibilities listed. Be ready to explain how your skills can contribute to the team at CVS Vets.