At a Glance
- Tasks: Welcome swimmers and families, manage bookings, and support the admin team.
- Company: Join Mini Swimming, an award-winning swim school with a friendly atmosphere.
- Benefits: Earn £10.00-£12.50 per hour, enjoy employee discounts, and on-site parking.
- Other info: Part-time hours with opportunities for extra shifts on weekends.
- Why this job: Be the friendly face of our swim school and make a difference in children's lives.
- Qualifications: Great people skills, organisational abilities, and some admin experience preferred.
Location: Stanway, Essex
Hours: Wednesday – Friday, 4:15pm – 7:15pm
Additional hours: Opportunities available to cover holidays and weekends
About Mini Swimming:
Mini Swimming is an award-winning Essex-based swim school, offering swimming lessons for babies from 6 weeks old up to 10 years across Essex and Suffolk. We are proud of our friendly, family-focused atmosphere and our reputation for excellence in swimming education.
About the Role:
We are looking for someone outgoing, friendly, polite, and efficient to join our Stanway pool team. As the first point of contact for our swimmers and their families, you will play a key role in ensuring everyone receives a warm welcome and excellent customer service, both in person and through phone and email communication.
Key Responsibilities:
- Greeting swimmers and families with a friendly and professional manner
- Managing existing customer accounts and responding to enquiries from potential and current swimmers
- Handling re-bookings and taking payments
- Answering calls, managing class cancellations, and logging enquiries
- Following up on enquiries within a reasonable timeframe
- Supporting the administration team with day-to-day office tasks
- Maintaining the presentation of reception, changing rooms, and poolside areas as needed
- Assisting with marketing and promotion of classes through social media
What We Are Looking For:
- A warm, approachable personality with great people skills
- Strong organisational skills and attention to detail
- Confident using computers and administrative systems
- Previous experience in an administration or customer service role
- A positive, can-do attitude and willingness to help wherever needed
Job Type: Part-time
Pay: £10.00-£12.50 per hour
Benefits: Employee discount, On-site parking
Application question(s):
- Would you be looking for additional hours at the weekend if they arise?
- Please confirm you can work Wednesdays to Friday 4:15-7:30PM
- Could you be flexible with hours for overtime to help with sickness/annual leave?
Experience: Administrative: 1 year (preferred)
Work Location: In person
Reception/Front of House Booking and Administration employer: Mini swimming Colchester
At Mini Swimming, we pride ourselves on fostering a warm and family-oriented work environment where our team members are valued and supported. Located in Stanway, Essex, we offer flexible part-time hours with opportunities for additional shifts, ensuring a great work-life balance. Our commitment to employee growth and development, combined with benefits like on-site parking and discounts, makes us an excellent employer for those looking to make a meaningful impact in the community through exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Reception/Front of House Booking and Administration
✨Tip Number 1
Get to know the company! Before your interview, check out Mini Swimming's website and social media. Familiarising yourself with their values and services will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience in customer service and administration.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Wear something smart-casual that reflects the friendly vibe of Mini Swimming while still looking professional.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception/Front of House Booking and Administration
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re all about that warm welcome!
Tailor Your Application:Make sure to customise your application to fit the role. Highlight your previous experience in administration or customer service, and how it relates to the responsibilities listed in the job description. Show us why you’re the perfect fit for our team!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is super important for this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Mini swimming Colchester
✨Show Your Warmth
As the first point of contact, it's crucial to demonstrate your friendly and approachable personality. Practice greeting someone with a smile and a warm tone, as this will set the stage for how you interact with swimmers and their families during the interview.
✨Know the Company
Familiarise yourself with Mini Swimming's mission and values. Understanding their focus on family-friendly service and excellence in swimming education will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Highlight Your Organisational Skills
Be ready to discuss your previous experience in administration or customer service. Prepare specific examples of how you've managed tasks efficiently, handled enquiries, or dealt with challenging situations. This will showcase your strong organisational skills and attention to detail.
✨Demonstrate Flexibility
Since the role requires flexibility for additional hours, be prepared to discuss your availability openly. Mention your willingness to cover holidays and weekends, as this shows your commitment and eagerness to support the team whenever needed.
